Quality Management System (QMS) Coordinator
Brussels, Vlaams,Brabant, BE
6 dagen geleden

About Worldline Worldline Euronext : WLN is the European leader in the payments and transactional services industry and #4 player worldwide.

With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors.

Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are.

Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment.

In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com

Worldline is organized around 4 global business lines (GBL’s) : Merchant Services (MS), Terminals, Solutions & Services (TSS), Financial Services (FS) and Mobility & E-transactional services (MTS).

GBL TSS is structured in a matrix organisation around 4 business streams, Global Sales & Marketing, Customer Operations&Services & Transformation, Global Solution Development and In>

Dx; it’s active in multiple sites worldwide, grouped into 5 regions and governed centrally. This business operating model requires alignment and consistency in its management system for being effective and efficient.

The ISO standards are chosen for bringing in the quality into the management system focusing on the customer, monitoring process performance, managing business risks and stimulating continuous process improvement.

If you are a skilled and motivated Quality Management System Engineer, well get ready to be onboarded into our company !

Summary of the role

  • Support of the organisation in deployment of the operating business model
  • Governance of the Quality Management System
  • Assurance of the compliancy with ISO standards (eg 9001) in a multi-site environment
  • Audit of the multi-site organisation
  • Key responsibilities

  • Assist in the development and maintenance of the Quality Management System
  • Make yourself familiar with the Business Processes of the organization
  • Establish a good relationship with the regional quality managers and process
  • Detect process and organizational risks and perform gap analysis in execution of the organization
  • Monitor process performance and launch improvement activities
  • Stimulate and implement continuous improvement actions
  • Support the organization in obtaining their goal indicators by their processes
  • Ensure corrective and preventive actions are issued, verified and closed within planning
  • Participate in the onboarding of TSS entities within the Multi Site Certification ISO9001
  • Participate in the TQM (Terminal Quality Management) certification concerning the processes of Vendor, in collaboration with Development department and the EMS
  • Participate in audits (internal / external) and guide the organization for this activity
  • Manage the audit findings (non-conformities, observations for improvement) for resolution in close relationship with process owners
  • Your profile

  • A degree in organisational management, business management or process management
  • 1 - 3 years’ experience in quality system management Knowledge of ISO standards ,as eg ISO9001, ISO14001, ISO27001,
  • Practical experience in a software / electronic consumer development and manufacturing company is a plus
  • Knowledge of the basic Microsoft 365 applications (Word, Excel, PowerPoint, SharePoint, )
  • Capable of working independently and in a team-oriented environment
  • Able to work in a multi-cultural and international organisation
  • Being customer oriented
  • Being critical thinking, though open minded and innovative
  • Able of synthetizing for management reporting and presentation
  • Being Process-thinking minded and able of deploying this to other teams
  • Being communicative and able to coordinate actions among various international teams
  • Being structured, organized, flexible and perseverant
  • Being fluent in English (oral and written); knowledge of some other languages as French, Spanish, Dutch, German is a plus
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