Cronos Europa - Service Desk Windows Consultant

Cronos Europa

Brussels, Belgium

2 dagen geleden

source : ictjob.lu

Missions Exchange Part : Move of mailboxes from one DG to another Creating and Importing PSTs Deleting mailboxes Answering to requests and incidents from IT managers via telephone, email or ticket and follow up on the processing.

Mailboxes Creation : Adding DL on an account / Modifying the "Managed by" field Restore mail ActiveSync device management (list / remove / unlock) Setting up / configuring delegations Outlook Troubleshooting / Investigation Import / Export Address Book Putting Auto-Reply on FMBs via PowerShell Creating / updating Distribution Lists (when an AD group is to be Mail-Enabled).

Modifying the Group Scope and Group Type of an AD account Windows Part : Patching Windows Servers (Domain Controller, etc.

Updating of EPSD CIS (CI Contacts) DNS requests First Level - EPSD ticket management Processing of incidents, requests, tasks and problems according to ITIL standards (65% of incidents must be resolved by the SD) Monitor services and applications using Newtest, Nimsoft, SEG tools Monitoring Server Windows / VMware via software SCOM 2007 and 2016 Restorations (files / machines) Management of escalated cases outside office hours.

First level management of scheduled tools (DollarU).

Organisational skills Customer-oriented telephone communication Rigorous and meticulous in the application of procedures Knowledge of ITIL / SLA fundamental Team player : friendly presence and helpful attitude;

good interpersonal skills and ability to work well with others Planning and organisation Ability to work in a team Delivering results and meeting customer expectations Achieving personal work goals and objectives Applying expertise and technology Technical skills Mandatory : SEG GateWay Monitoring PowerShell Active Directory NetBackup Desired : Minimum experience in troubleshooting Exchange 2016 Log analysis Minimum experience in Windows troubleshhoting 2016 / 2019 Logs analysis in the EventViewer Active Directory Management : Creation / Deletion / Accounts modification, Groups, EP Rôle, etc...

Be a source of proposals on the development of tools Installation of printers SharePoint MDM (Mobile Device Management) VDI (Virtual Desktop Interface) RDS (Remote Desktop Service) vCenter ESX Centralized print service

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