Application Support Specialist
LIDS
Asse-Zellik, Vlaams Brabant, BE.
4 dagen geleden

Ref # : 20200014519 Apply >

Description

Knowledgeable of our workforce management solutions, your communication and interpersonal skills alongside excellent analytical and problem solving skills will enable you to deliver a superior customer support experience.

You'll thrive on interacting with customers and co-workers to diagnose, replicate and resolve application issues.

  • Provide technical support services on the use of Kronos multi-tenant cloud based Time and Labour applications.
  • Communicate effectively to both technical and non-technical individuals at various levels internally and externally.
  • Provide expertise as the internal escalation point for infrastructure and technology issues related to the Kronos application and hosted Services environment.
  • Work with Engineering to log bugs & troubleshooting requests as related to the product suite and environment challenges.
  • Work with Hosting Operations to identify and resolve issues in the environment.
  • Use Salesforce service Cloud to record the details and solution of cases for future reference. Close cases in a timely manner once completed.
  • Ensure customer records are kept up to date.

  • Make use of internal knowledge base, documentation and other information sources to help solve problems and contribute new information to those systems for future reference by others.
  • Alert support management of any situation trends : for example : multiple calls from same customer, repeating faults that lead to repeated fixes, etc.
  • Maintain the highest possible level of expertise in applications, technologies and products associated with Kronos and Cloud Services.
  • Create / improve Knowledge base entries using Salesforce Knowledge
  • Qualifications

  • Demonstrable experience of providing customer service / support (application or technical ideally)
  • Solid interpersonal skills to interface with customers and co-workers at different levels of seniority.
  • Fluent in Dutch, French and English and professional telephone manner.
  • Should have experience in requirements gathering for understanding customer problem and providing accurate and appropriate solutions.
  • Incident and change management policy / procedures
  • Corporate overview

    You’re empowered when you’re a Kronite. Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people.

    And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance to live inspired.

    In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite.

    And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

    Want to learn more about our culture? Follow us on Twitter work4kronos. #MyWorkInspiredKronos is a global provider of workforce management and human capital management cloud solutions.

    Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes.

    Tens of thousands of organizations including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day.

    EEO Statement

    Equal Opportunity Employer

    Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

    View The EEO is the Law poster and its supplement .

    View the Pay Transparency Nondiscrimination Provision

    Kronos participates in E-Verify. View the E-Verify posters here .

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