PositionKey Account Manager- Ghent LocationGent (BE) Contract typePermanent General description
As a global logistics service provider, Katoen Natie combines engineering, technology and port operations to offer worldwide, tailor-made solutions to the chemical and automotive industries, and to the consumer goods, electronics & retail sector.
The Business Unit (BU) Consumer Goods & Industrial Solutions manages the complete supply chain flow and goods distribution from several Business Lines like Textiles, DIY products, Pharmaceuticals, Sporting Goods, Aftermarket and E-commerce.
Katoen Natie has 181 logistic platforms and is active in 30 countries all over Europe, North America, South America and the Far East with a staff of more than 13.000 people.
Our business unit Consumer Goods & Industry manages the logistics and distribution of goods such as : textiles, DIY products, food products, pharmaceuticals, products with an industrial application, E-commerce, etc.
To support this fast growing business unit, Katoen Natie is looking for a Key Account Manager for its site in Ghent.
Responsible for one or more clients, focusing on the commercial relationship and the monitoring of the quality of the services provided;
Guarantees the legal coverage of the performed (logistics) activities;
Develops a good working relationship with customers to enhance customer satisfaction and customer retention;
Is the internal key source regarding customer and market intelligence for his / her customer portfolio;
Follows up closely and comments the profitability of these customers internally.
Monitors the compliance with the contractual agreement from both the customer and the own organization
Negotiates and renegotiates contract extensions or ad hoc services
Determines the most crucial needs of assigned customers and translates this into an annual key account plan to ensure that they receive first-class customer care and service
Performs an annual customer satisfaction query and responds to this with an action plan
Interacts and communicates with the client on a regular basis to determine changing tastes and preferences
Guarantees monthly accurate invoicing
Delivers the annual budget and comments the financial result in a monthly management letter
Has full P&L responsibility for the assigned customer
Monthly management meeting :
Volume review & forecast
Issue log review
Legal / contract dashboard
Customer satisfaction query
As there is no hierarchical link, it is crucial that the Key Account Manager develops a relationship of trust and confidence with the Operations manager.
Keywords : Committed / Social / Analytical / Bird’s eye perspective / Jack of all trades
Education : Master degree, preferably in economics, or similar by experience
Willingness to travel
English : intensive professional experience
French : intensive professional experience
Additional language skills are a plus
Computer software skills : advanced Excel, Powerpoint knowledge
Basic negotiation skills
Basic financial analysis skills
Required experience5 years We offer
An exciting job in a leading dynamic company with no-nonsense culture
A job with high responsibility and lots of variety
An attractive salary package
Contact personDhaese Pieter Contact phone09 255 93 23 Contact email ApplicationEmail CV + Application Letter
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