Key Account Manager- Ghent
Katoen Natie
Gent Belgium
6 dagen geleden

PositionKey Account Manager- Ghent LocationGent (BE) Contract typePermanent General description

As a global logistics service provider, Katoen Natie combines engineering, technology and port operations to offer worldwide, tailor-made solutions to the chemical and automotive industries, and to the consumer goods, electronics & retail sector.

The Business Unit (BU) Consumer Goods & Industrial Solutions manages the complete supply chain flow and goods distribution from several Business Lines like Textiles, DIY products, Pharmaceuticals, Sporting Goods, Aftermarket and E-commerce.

  • Katoen Natie has 181 logistic platforms and is active in 30 countries all over Europe, North America, South America and the Far East with a staff of more than 13.000 people.
  • Our business unit Consumer Goods & Industry manages the logistics and distribution of goods such as : textiles, DIY products, food products, pharmaceuticals, products with an industrial application, E-commerce, etc.

    Job description

    To support this fast growing business unit, Katoen Natie is looking for a Key Account Manager for its site in Ghent.

  • Responsible for one or more clients, focusing on the commercial relationship and the monitoring of the quality of the services provided;
  • Guarantees the legal coverage of the performed (logistics) activities;
  • Develops a good working relationship with customers to enhance customer satisfaction and customer retention;
  • Is the internal key source regarding customer and market intelligence for his / her customer portfolio;
  • Follows up closely and comments the profitability of these customers internally.
  • Key Responsibilities

  • Monitors the compliance with the contractual agreement from both the customer and the own organization
  • Negotiates and renegotiates contract extensions or ad hoc services
  • Determines the most crucial needs of assigned customers and translates this into an annual key account plan to ensure that they receive first-class customer care and service
  • Performs an annual customer satisfaction query and responds to this with an action plan
  • Interacts and communicates with the client on a regular basis to determine changing tastes and preferences
  • Guarantees monthly accurate invoicing
  • Delivers the annual budget and comments the financial result in a monthly management letter
  • Has full P&L responsibility for the assigned customer
  • Monthly management meeting :

  • Volume review & forecast
  • KPI performance
  • Issue log review
  • Legal / contract dashboard
  • Customer satisfaction query
  • Management letter
  • Communication plan
  • As there is no hierarchical link, it is crucial that the Key Account Manager develops a relationship of trust and confidence with the Operations manager.

    Your profile

  • Keywords : Committed / Social / Analytical / Bird’s eye perspective / Jack of all trades
  • Education : Master degree, preferably in economics, or similar by experience
  • Willingness to travel
  • English : intensive professional experience
  • French : intensive professional experience
  • Additional language skills are a plus
  • Computer software skills : advanced Excel, Powerpoint knowledge
  • Basic negotiation skills
  • Basic financial analysis skills
  • Required experience5 years We offer

  • An exciting job in a leading dynamic company with no-nonsense culture
  • A job with high responsibility and lots of variety
  • An attractive salary package
  • Contact personDhaese Pieter Contact phone09 255 93 23 Contact email ApplicationEmail CV + Application Letter

    Your privacy matters to us, please read our

    deze vacature melden
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Solliciteren
    Mijn E-mail
    Door op "Doorgaan" te klikken, betekent dit dat je neuvoo toestemming geeft om je gegevens te verwerken en je e-mails met vacatures te sturen, zoals beschreven in neuvoo's -Privacybeleid . Je kunt je toestemming altijd intrekken
    Doorgaan
    Aanvraagformulier