WHO YOU ARE Candidate profile - Default language Our Customer Support Center in Zaventem, is looking for a Junior IT Support Specialist :
You provide hassle-free support that is fast, easy and right the first time whenever and however our customer need.
You are able to plan and work with multiple tasks while having tight deadlines.
You are a good problem solver and pay excellent attention to details by being persistent, structured and accurate.
You have a good technical knowledge and interest. You like to keep learning about new developments in your fields of expertise.
You have an understanding of Customer Support Centre operations and how the business is executed. Next to that, you have a deep understanding on how systems / processes work and impact each other.
Key responsibilities WHAT YOU'LL BE DOING DAY TO DAY Key responsibilities (text) At the level of IT Support, your job is to :
Provide end-user hardware and software support
Monitor critical systems
Log, categorize, diagnose, prioritize and resolve incidents
Escalate incidents when necessary ensure good communication throughout the incident resolution lifecycle
Intervene remote and onsite
Keep our knowledge database up-to-date
Improve process efficiency At the level of Platform Solution Support, your job is to :
Analyze and manage global platform rollouts
Develop in-depth platform knowledge
Develop and maintain local configurations
Run tests and write documentation
Support users with platform questions
Manage and improve the change process
Build a strong international network Team vision (text) We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience.
Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work.
We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.