Junior IT Support Specialist
Ikea
Zaventem, Belgium
6 dagen geleden
source : OnlyEngineerJobs

WHO YOU ARE Candidate profile - Default language Our Customer Support Center in Zaventem, is looking for a Junior IT Support Specialist :

  • You provide hassle-free support that is fast, easy and right the first time whenever and however our customer need.
  • You are able to plan and work with multiple tasks while having tight deadlines.
  • You are a good problem solver and pay excellent attention to details by being persistent, structured and accurate.
  • You have a good technical knowledge and interest. You like to keep learning about new developments in your fields of expertise.
  • You have an understanding of Customer Support Centre operations and how the business is executed. Next to that, you have a deep understanding on how systems / processes work and impact each other.
  • Key responsibilities WHAT YOU'LL BE DOING DAY TO DAY Key responsibilities (text) At the level of IT Support, your job is to :

  • Provide end-user hardware and software support
  • Monitor critical systems
  • Log, categorize, diagnose, prioritize and resolve incidents
  • Escalate incidents when necessary ensure good communication throughout the incident resolution lifecycle
  • Intervene remote and onsite
  • Keep our knowledge database up-to-date
  • Improve process efficiency At the level of Platform Solution Support, your job is to :
  • Analyze and manage global platform rollouts
  • Develop in-depth platform knowledge
  • Develop and maintain local configurations
  • Run tests and write documentation
  • Support users with platform questions
  • Manage and improve the change process
  • Build a strong international network Team vision (text) We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience.
  • Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work.

    We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.

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