Digital Process Specialist
Proximus
Brussels, Brussels, Belgium
3 dagen geleden

A job at Proximus? You’ll find that everything revolves around the idea Think Possible’. This means : we always assume that something is possible, even if it seems impossible.

Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier.

And our way of working smarter.

Context

Inspire 2022 gives CWS (Carrier & Wholesale Solutions) a unique opportunity to regain the heart of the wholesale market and build a successful and sustainable partnership with our existing and new wholesale customers.

To achieve this, we need to provide to CWS customers a unique digital experience CWS covering the end to end customer journey.

Therefore, our goal is to become a digital service provider offering our customers :

  • Digital, standardized, automated and integrated interfaces
  • Easily accessible for all types of customers
  • Allowing us to digitally expose all our internal and external assets
  • This will allow to facilitate the way of doing business with us, to attract new customers and absorb the new volumes of business, to differentiate from competition and bring efficiencies in our operations.

    Mission

    We are looking for a Process Specialist to join the CWS' Wholesale Process Automation Team, more specifically within the Digital, Data & Process team that has the objective the automation of processes and digitalization of interactions with Wholesale customers

    Tasks & Responsibilities

  • You focus on automating the CWS process flows via API & GUI and you are in direct contact with our customers to include their needs in the CWS internal requirements.
  • You form the bridge between the customer, the CWS department and IT.

  • As a Process Specialist you manage the processes E2E and to convert the needs of the customers and internal teams into clear requirements.
  • Following the requirements, you ensure that the proposed solution delivered meets expectations. You ensure that communication on the delivered solution is done to internal and external stakeholders for a qualitative and " first time right " delivery.

  • In addition, analysis within projects and the impact they (can) have on the wholesale processes is an equally important aspect of the process specialist’s tasks.
  • Participate in the Digital roadmap implementation by taking the lead end 2 on digital projects.
  • Communication both within the team and with other stakeholders is equally important, as well as consultation with colleagues who are directly or indirectly impacted.
  • You report these impacts within the projects.

  • Working in a team and successfully carrying out the various tasks require a 'can do' spirit, open mind and taking up your responsibilities.
  • Challenges & Opportunities

    The wholesale market is a very specific and challenging market and that is precisely why this job requires a range of competencies.

    The diversity of competencies makes this job, an exciting job. This job requires a deep understanding of the changes in the Digital, as well as the continuous evolution of the different business models.

    You work closely together with both internal and external stakeholders (inside and outside the division and customers). As a result, you are confronted with strategic, technical as well as operational matters.

    Profile

    As a suitable candidate, you have :

  • A Bachelor or Master degree or equivalent by experience.
  • Minimum 3 to 5 years experience in a similar role.
  • Project management skills and experience.
  • Knowledge of the telco market and products is a plus.
  • An experience in process automation.
  • A passion for change and transformation.
  • A can-do mentality.
  • The ability to work efficiently and independently, challenge the status quo and think out-of-the box. You succeed in translating and implementing innovative ideas into concrete actions.
  • A talent for pro-activity and entrepreneurship.
  • A curious, analytical and critical mind.
  • Strong collaboration skills and a continuous drive and resilience to get things done.
  • Sufficient relativity to deal with ambiguity.
  • A talent for presenting complex, detailed problems in concise summaries that contain all the elements necessary to arrive at the right actions or conclusions and the know-how to communicate this in the right way.
  • Strong qualities to convince others and bring them into your story.
  • A customer-oriented attitude.
  • A positive mindset and a healthy dose of humor.
  • Fluent knowledge of Dutch, French and English.
  • What do we offer you?

    Naturally we have a competitive salary package for you. But there is so much more!

  • We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like!
  • We are open to everyone : M, W, X, and in fact all the other letters of the alphabet.
  • We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
  • We are, of course, committed to sustainability. What else did you think?
  • We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities.
  • Please let us know if you have a talent for playing Santa Claus!)

  • We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
  • We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
  • And the ever-important work-life balance? We keep it in the right place.
  • In a nutshell We offer you a job full of opportunities to grow and learn, a job that will push you forward, as you shape the digital future with us.

    And in doing so, you might achieve more than you thought possible. Are you a professional who thinks like this? Someone who sees solutions where others only see obstacles.

    Then you are a talent that can still grow with us. Every day.

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