Job DescriptionThe ServiceNow E2E Architect will be part of all the discussions for any client requirement implementation in ServiceNow.
This individual will work with enterprise architect, business representatives, process owners, to gather technical, functional, process requirements as needed.
The Architect plays a key role in identifying the assessment of requirements and possible best suited OOTB modules / functions / plugins needed to meet the requirements.
The Architect also involve in providing the plan for implementation strategy with estimated duration.Key Responsibilities include, but are not limited to,
Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
Showcasing ServiceNow OOTB capabilities through demos in the context of Telco
Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
Provide visibility to the performance and issues across ServiceNow platform
Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered
Work with Application SMEs to create and validate solutions
Participate in Configuration Management meetings
Review the data being populated into the CMDB and act as partial owner of the CMDBQualifications :
Experience with ServiceNow
Hands-on on managing the E2E ServiceNow architecture in a large implementation of 3+ modules
Experience in CMDB modelling and onboarding strategy within ServiceNow
Experience with ServiceNow CSM, ITSM, ITOM modules
Experience in Telecom industry to understand the requirements.
Experience in Working on a team as part of a large IT organization
ServiceNow certification CIS (Certified Implementation Specialist) is a plus
ITIL v4 certification a plus
Experience with ServiceNow integrations using REST, SOAP with higher security authentications like mutual auth, JWT
Experience working in setting up multiple SSO like ADFS, third party service provider
Experience integrating with tools to federate data into the CMDB
Strong written and verbal communication
Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
Fluency in Dutch / French languages are plusCountryBelgiumState / Region / ProvinceBrusselsWork LocationBrussels Interest GroupInfosys Limited SkillsetTechnology Infra ToolAdministration-ITSM ServiceNow, Technology Infra ToolAdministration-ITSM ServiceNow-CSMCompanyITL Belgium Role : Technology ArchitectAuto req ID : 60666BR