Field Engineer
Excis Ltd
1 dag geleden

Job Description

  • Incident management & resolution.
  • Provide support for remote sites in and around the Region.
  • After hours on-call support for requested sites.
  • Provide support to other HPIT support teams as needed.
  • Participate in operational meetings as required
  • LAN and Voice MACD
  • Maintain and update existing network infrastructure. This includes :
  • Adding connectivity between labs, offices and network equipment via copper and fibre

    o Ensuring that all links have been tested, jumpers labelled and documented and placed on the proper subnet (testing plan provided by implementation engineer)

    o Remove cables no longer in use following appropriate procedures

    o Troubleshoot and repair system connections as needed

    o Communicate with HP engineers regarding capacity of network equipment so that necessary cabling and hardware changes can be made to ensure port availability

    o Assemble and install switching equipment under the direction of network engineer.

    o Maintain switch information : naming and patching according to HP’s standards

    o Install network cards as needed on switches and switching hubs

    o Mount all network hardware and labelled with proper IP address and system name

    o Where required, maintain inventory of spare equipment, operating supplies, and cables. This will include creating and / or maintaining spreadsheets and / or other documentation regarding inventory levels

    o Create and maintain accurate documentation regarding HP’s sites Cabling Support service

    o Send representation to appropriate platform meetings and other meetings that affect the service being supported

    o Demonstrate leadership in identifying and implementing best practices in the form of process and quality improvements for the services supported.

    All changes / implementations must be approved by HP prior to being completed

  • Hardware Depot / Hardware Recovery Centre support
  • o Loaner equipment management.

    o Parts Ordering and inventory management.

    o Shipping and Receiving management.

    o To provision authentication hardware like active card smart cards, Active Keys, and smart card readers for users using HP internal systems.

    o New PC setup, install, re-image and End-user data transfer.

    o System software & hardware support in PC’s.

    Essential Skills (behavioural / technical / language skills)

    1. SLA and ticket priority

    2. English & Local Language

    3. Ability to manage schedule on multiple project

    4. Vehicle and License (preferred)

  • Manage Desktop (software and connectivity) incidents through to resolution.
  • Provide standard and approved software (operating systems and standard office applications) support and the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each Desktop Device is installed with the appropriate Desktop image.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Requirements

  • Experience in email support, MS office and desktop applications
  • Should have exposure on EUC tools like AD and other remote support tools
  • Troubleshooting experience for desktop L2 related issues
  • Experience in software distribution and troubleshooting failed deployments.
  • Experience in mobile device management
  • Experience in managing thin clients and troubleshooting related issues
  • Should have experience in ITIL process of Incident, Change, Problem, Service Request
  • Experience in Asset management and related activities
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