You will be known for giving assistance to the clients and the stores. You will provide them with information, listen to complaints and remark;
you are the liaison between clients / stores and HQ.
You are 90% French speaking (good knowledge of the German language is very nice to have). In close collaboration with your colleagues from headquarters, the stores and the country managers, you ensure the resolution of the problems encountered by customers and stores.
You guide and advise customers throughout their purchasing process (online, in-store, social networks) in relation to different points of contact (by phone, email or chat).
You collect and manage complaints by delivering the best customer service : analyse complaints, provide information on the logistics monitoring of the package and respond to after-sales service requests.
You follow the anomalies and relaunch the carriers and the parcel relay points in the event of disputes. You process activations of professional customer accounts.
You manage returns and refunds in connection with the logistics department and the finance department.
What's in it for you?
You will be working a dynamic team of customer service professionals of different nationalities and skilled with a mix of languages.
Your colleagues and manager will support you to learn all about the way of working.
In return for your enthusiasm you will be entitled to an attractive salary package . As the company is growing, we will first ask you to work on interim basis, but the end goal is a permanent contract.