IT Helpdesk Agent - 1st line
Ingenico ePayments
Brussels , Belgium
4 dagen geleden

Who we are

Ingenico is a global leader in the fintech market, with more than three decades of experience. Its footprint gives scale to projects and talents.

Innovation is part of our DNA and our diverse community of experts keeps anticipating the evolution of commerce worldwide.

We are shaping the future of payments.

What you’ll do

  • Treat all inbound 1st line technical support requests (phone, e-mail, ticket) in French & English Assist new merchants with setting up test accounts in our free trial environment and provide high quality support Support merchants in their transition to the production environment to ensure a smooth start-
  • up of their online payment activities Provide additional information about products, offers and technical solutions

  • Investigate ongoing or new incoming incidents
  • Escalate appropriate support requests to a 2nd or 3rd line support level
  • Act as a backup for the operational and administrative support colleagues for all countries in which Ingenico is active
  • Pro-active screening of the support mailbox and ticketing system and take appropriate action
  • Use the offered support tools (software, FAQ, activity logging, etc ) in the most optimal way and report update requirements where necessary
  • Who you are

  • Bachelor degree or equivalent by experience
  • You have a first IT helpdesk experience of minimum 6 months
  • Results are your main drivers
  • You feel very passionate about communication & taking care of customers
  • Curious to learn new ideas and concepts and broaden your horizon
  • Must have

  • Une excellente connaissance du français est nécessaire; and oh yes, being able to communicate in English is key as well.
  • Any other European language is considered an asset

  • IT knowledge (e.g. HTML, general internet protocol, etc.)
  • You take end to end responsibility of the challenges / opportunities that customers bring to the table
  • You love working together in team to come up with the perfect solution to every problem
  • What is in it for you

  • Taking part in shaping the future of payments!
  • A permanent contract with strong, competitive salary package, linked to profile and experience
  • Joining a dynamic, young and multicultural team
  • To become the best version of yourself, we put a strong emphasis on personal growth with trainings, coachings and internal mobility
  • To all recruitment agencies : Ingenico ePayments does not, in any circumstance, accept unsolicited resumes from agencies or any other party.

    Please do not forward resumes to Ingenico employees or any other affiliated persons. Ingenico ePayments is not responsible for any fees related to unsolicited resumes.

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