Customer Service Representative
Q8
Belgium
4 dagen geleden

Responsibilities

  • Translate the customer needs into a correct and timely order-to-invoice process flow through a constant dialogue with Sales, Logistics and Operations.
  • Full responsibility for : order creation, transport booking, export documentation, invoicing and correction documents according to Q8Oils Guidelines and SSHEQ procedures.
  • Respond timely and accurately to any customer request and keep the customer pro-actively informed about relevant status updates
  • Support cash collection to follow up of payment behaviour of the customer to ensure on-time-payment
  • First contact for issues and complaints respond to customer complaints and initiate internal solution finding
  • Contribute to continuous improvements to our systems and processes.
  • The ideal candidate :

  • A bachelor degree (or equivalent through experience)
  • Minimum 2 years of preferably CSR experience or relevant commercial, and business administration experience
  • Advanced knowledge of Order Management
  • SAP, Excel and CRM tools
  • Strong communication skills
  • Team player, driven to deliver results
  • Stress resistant, ability to work structured under pressure
  • Fluent in Dutch, French & English (prerequisite), German is a plus
  • This position is fulltime and based in Antwerp - Blending plant.

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