The Business Service Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the business center.
This is inclusive of assisting the guest service agents and concierge in customer service duties. The Business Service Agent will also overlook the printing, cleanliness, and answering of phones at the business center.
Education & Experience
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Greet and welcome all guests approaching the business center in accordance with Wyndham standards.
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Review Front Office log and Trace File daily prior to manning the Business Center.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Be familiar with all in-house groups.
Assist Guest Service Manager in performing coordinator duties.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Order and stock Business Center supplies.
Use proper two-way radio etiquette at all times when communicating with other employees.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.
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