The Collateral Management product suite has been developed to meet the continuous requirements by major financial institutions and principle brokerage firms to improve their profit ratios.
The successful management of their collateral (securities or cash) to support this was a logical development within the securities industry.
The mission of Collateral Management and Segregation is to handle the administration and collateralization for the Collateral product suite.
The GTBS Senior Workflow Lead has the overall responsibility for the day-to-day organization and oversight of the team globally (Brussels Orlando Singapore).
The GTBS team has the following main responsibilities for all covered products within Global Collateral Management and Segregation :
Production support : Liaison between technology and business operation groups as a first level of escalation for issues encountered on functional BAU processes or system issues
Stakeholder in Agile Scrum team’s sprints :
Help building stories (requirements)
Enrich and control QA functional testing within sprint cycles
User Acceptance and integration Testing : Perform integration and regression testing, support implementation to production, training to stakeholders and post implementation support.
First line of support for UAT issues encountered by team members.
Client onboarding support (includes client facing)
Inbound and outbound messaging expertise support to internal and external clients
Reporting set up coordination
The GTBS senior WorkFlow Lead therefore has responsibility for the delivery of services to both internal and external Clients in all these areas.
Key Roles & Responsibilities :
Organisation of the day-to-day work : anticipate and plan work ahead of time, establish guidelines for the team on how the work needs to be organized, assign tasks, assist in holidays planning / overtime recuperation, organize team meetings within the team or externally to find solutions for isolated or recurring problems.
Performance management : analyse training needs and organize staff training and coaching, assist Team Manager in follow-
up on staff performance (input on staff performance), assist with planning and execution of staff development plans.
Client focus : deliver for our Clients, act as a Client advocate within the teams and across BNY Mellon.
Escalation point : act as primary point of escalation internally within the group / department and externally. Report issues to the Team Manager as well, proposing and providing a solution for the problem at hand.
Act as the Team Manager back-up on operational issues.
Ensure the team has the right controls in place and that the team continuously adheres to these controls. Identify missing controls / procedures and implement solutions
In case of complex and / or risky issues, organize meetings up front to anticipate all potential problems. Organise after-
the-fact reviews when a problem has happened. Document new actions, workarounds, solutions, and ensure that changes in procedure are communicated and followed
Monitor team’s assignments
A good understanding of the Collateral Managementand Segregation business
Preferably a good understanding of thetechnical process flows linked to Collateral Management and Segregationbusiness or proved background in a position exposed to these technical processflows
A good understanding of the Global Custodybusiness
Experience with UAT testing and ProjectManagement
Approximately 5 years or more experience inone (or more) BNYM departments.
Experience in one (or more) BNYM AssetServicing departments is considered an asset as well as knowledge of systemsused within these departments
Strong leadership skills
Strong coaching and interpersonal skills
Excellent verbal and written communicationskills across all modes
Strong capacity to work autonomously and tobe very stress resistant
Excellent problem-solving skills.The WorkFlow Lead must be able to escalateissues to the Managers, ensuring accurate and concise reporting, providing thepotential solutions and a thorough impact analysis
Solution and result-oriented
Strong Client focus
A proven track record of identifying andimplementing successful innovative process changes
Excellent risk management skills. Ability toinstill risk management in others
Demonstrateenergy, enthusiasm and ability to take the lead in implementing changes
Reliable, mature team player with a strong senseof responsibility and strong sense of ownership toward clients and the team
Abilityto thrive in a fast-moving, dynamic environment and to handle and prioritizemultiplicity of tasks during the day and at certain points in the day (i.
e.when close to deadlines)
Ability to manage and resolve complex issueswith maturity and diplomacy, seeking assistance of the team and management whenrequired
Able to think independently and to questionissues or procedures with a view to improvement
Excellent personal organization
Ability to take initiative and demonstrate ability to workindependently on tasks when needed.