Senior Manager, Global Oncology Client Services
Charles River
3 dagen geleden

Job Summary

Lead the Discovery Oncology Client Service function (Morrisville, Freiburg, Worcester) to achieve revenue targets, grow client base, streamline, align and harmonize Client Services processes.

Enable and lead site CS managers across oncology sites to work together as one global team. Align with Associate Director In-vivo Pharmacology and site CS managers counterparts to align across Discovery in order to provide a cohesive, integrated and streamlined oncology offering to clients.

Work with senior management, site management, sales, marketing and scientific staff to ensure best practices in customer service.

Ultimately the role will be responsible for creating a highly engaged Oncology Client Services team that delivers a consistent and positive customer experience.


  • Lead and engage a team of approximately 3 CS Managers and 22 Client Managers to achieve Global Oncology revenue and OI targets.
  • Develop strategic plans to align and drive team to common goals, processes, and standards.
  • Collaborate and align with other disciplines under IVP IDD Director to create cohesive portfolio approach to clients.
  • Enable a global team dynamic across related disciplines and other team leaders to create a truly global team.
  • Work with Global Sales and Marketing to develop new strategies or improve existing ones to better position Charles River to gain market share in the oncology market.
  • Lead managers to ensure all pricing, bid and proposal generation, and letters of authorization processes are completed to ensure smooth and timely business process flow.
  • Ensure all applicable agreements and contracts are negotiated and finalized. Follow-up to ensure completeness.

  • Participate in global digital strategy related to oncology including acting as subject matter expert (SME) to ensure strategy and execution occurs within 5 year strat plan
  • Work with site management and finance to develop pricing strategies. Provide guidance to pricing personnel as necessary
  • Ensure proper use of appropriate databases (including SFDC) in alliance with other sites to ensure correct report production
  • Participate in Global Account discussions and provide resources necessary for management of Global Accounts, as appropriate.
  • Interview and select qualified exempt and non-exempt level departmental personnel as necessary. Recommend, review and approve personnel actions, including hiring, promotions and raises.
  • Partner with Human Resources in the handling of disciplinary issues. Prepare and / or approve appropriate personnel action paperwork.

  • As required, monitor performance of direct reports. Provide regular coaching and counselling. Prepare and deliver salary and performance reviews;
  • review and approve performance and salary appraisals initiated by direct reports.


  • Education : Master’s degree or equivalent in Life Sciences or Business
  • Very strong people management and professional related experience.
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

  • Remote working environment / This position requires occasional domestic and international travel.
  • About Discovery

    Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 320 patents and 74 preclinical drug candidates delivered to our sponsors in the past 17 years.

    Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND.

    Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market. About Charles River

    Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development.

    Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities.

    Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

    With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.

    Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

    And in 2019, revenue increased to $2.62 billion. At Charles River, we are passionate about our role in improving the quality of people’s lives.

    Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe.

    We have proudly supported the development of 85% of the drugs approved by the FDA in 2019. Equal Employment Opportunity Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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