Service Operations Planning Officer
Oostende, Bélgica
6 dagen geleden

Job Content

As a Service Operations Planning Officer, you are responsible for a variety of activities :

  • You become a member of our service operations support section within the Daikin EMEA headquarter, in Ostend.
  • You work in close cooperation with the service organisations of our Affiliated companies, spread over the EMEA region .
  • You are responsible to optimise and standardise the service- processes and -systems in order to improve service quality and service productivity.
  • Projects related to technical helpdesk, field service operations, engineer scheduling, back-office and administration, warranty settlement, learning management, Support the related system implementations

  • You make consolidated reporting for the service operations; your analysis and evaluations are an input for the management to drive actions.
  • Service quality KPI managementService productivity management

  • You follow up of the service action plans of the Affiliated companies.
  • As you will be located in the EMEA HQ of Daikin, short business trips abroad are part of
  • Profile

  • You have a Master degree in Applied Economics or Commercial Engineer, Industrial Engineer
  • preferably with experience in the field of service.

  • You are customer oriented and you are interested in Service Operations.
  • You are a born project manager with strong communication and presentation skills.
  • You speak and write fluent in English. Knowledge of additional European languages are an asset.
  • You understand how to optimise business processes.
  • You work efficiently with MS-Office applications, Internet and email.
  • Advanced knowledge of Excel, data analysis tools and ERP (e.g. SAP) is for sure a plus.
  • Short business trips abroad are no problem for you. You are willing to travel up to 20% of your time.
  • Job Offer

    At Daikin you can count on a varied job, with an international market leader which encourages people to work together and develop.

    We can offer you a permanent contract. From the very beginning you can count on thorough training and intensive support.

    Your competitive salary is complemented by a package of extra-legal benefits. A car can be part of the package.

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