Senior Specialist,Product Management
BNY MELLON
Capital Region, Brussels, Belgium
3 dagen geleden

Description

DEPARTMENT : Clearance and Collateral Management (CCM)

The Collateral Managementproduct suite meets the continuous requirements of major financial institutionsand principle brokerage firms to improve their profit ratios.

The successful management oftheir collateral (securities or cash) to support this was a logical developmentwithin the securities industry.

The mission of CollateralManagement is to handle the administration and collateralization for theCollateral product suite.

To position our services forthe future and enhance the client experience we are looking for a SeniorSpecialist in Client Service.

Primary purpose of the role :

Working closely with Product, the Senior Specialist, helps to shape thefuture client experience and the future role of the client service team.

As our collateral platform shapes further and provides our combined U.S.and Global Collateral services out of one platform, the Senior Specialist’s keyrole is to improve the Client Experience.

One key component is to develop astrategy to shape and form the Client Service Team to align with the ClientExperience, and offer similar services across regions, legal entities andproducts as much as possible.

The Senior Specialist works closely with Product to develop thisstrategy and ensures that risk, regulations, and market conditions areaccounted for throughout the life cycle of developed products / services.

In addition analyses complex clientrequirements and develops solutions that may include more than one product.Must understand the economics behind products and demonstrate business acumen.

Primary Responsibilities :

  • Assists the development, enhancement, and roll outof the strategy for client services. Manages relationship with Product, Operations,Technology, Risk, Compliance, Legal, etc.
  • to ensure different requirements aremet during the new product / service development, enhancement, delivery,strategy, and planning processes.

  • Engages with Product, Client Service Teams, Sales& relationship Management, Systems managers in supporting and rolling outthe strategy to enhance the client experience.
  • Assists with technical training, demonstration anddevelops user guides for clients, client services, RM, Sales when rolling outnew services and managing the stakeholders during the transition.
  • Leadership :

    No direct reports; provides guidance to less experienced colleagues asneeded. Continues to lead and stay in touch with the existing client serviceoffering.

    Responsibilities :

  • Serve as the day-to-day CCM service deliveryescalation and problem resolution contact and client advocate between CCM, the CCMclient base for the relevant CCM Collateral Management product consisting ofsome of the largest, most sophisticated and complex products (i.
  • e. tri-party collateraland derivatives management etc.) and clients of CCM and BNY Mellon and otherfunctional areas including but not limited to Market Data & ContractManagement Services in order to ensure the attainment of all servicerequirements in accordance with agreed upon service standards, and CCM policiesand procedures.

    Act as the first-levelclient advocate and coordinator with other functional departments and relatedBNYM entities that deliver services to each of the incumbent’s assigned clientswhile also balancing the interests and requirements of the firm.

    Assists in managing potential and actualclient default situations as may be required.

  • Assist in assuring internal policies andprocedures and external regulations, often across multiple countries, areadhered to by implementing controls / procedures along with acting as managementback up in their absence.
  • Provide training and development to more junior CCMAdministrators. Act as the firstescalation point for administrators within one of the CCM collateral managementservice delivery teams.

    Monitorprocedure effectiveness, report deficiencies and recommend enhancementsolutions. Conduct analyses and researchfor internal reports as required.

    Uses good judgement to mitigate risk.

  • While not a "reports-to" manager,provides daily oversight and guidance to staff and input to the team manager onstaff performance.
  • Serves as a rolemodel for company values. At times performsactual service delivery functions.

  • Under the guidance of CCM Team Manager mayorganize and lead autonomously regular Operational Service calls withoperational managers of major CCM clients.
  • Be fully familiar with all aspects of at leastone complex CCM Collateral Management product and be able to interactindependently with Credit, Risk, Product Management, IT and RelationshipManagement on the service delivery of the relevant product.
  • Qualifications : Education :

    Bachelor’s degree or the equivalent combination ofeducation and experience is required. Advanced / graduate degree preferred. MBAor CFA preferred.

    Experience / Skills :

    7-10 years of total work experience preferred. Experience in Client Services, Operations,Client Management preferred.

    Qualifications

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