As a User Engagement Consultant, your main focus is coaching and guiding our customers’ key users and planners to ensure the optimal use of the OMP planning solution.
Besides giving training so our customers understand the fundamentals of supply chain planning, you act as the first point of contact for key users, planners, and subject matter experts for tool-related questions .
You are responsible for :
Supporting key users and subject matter experts during functionality validation . This includes preparing validation workshops and guiding the validation of all possible business scenario variants.
Ensuring planning actions support the business objectives and KPIs defined in the design phase.
Guiding the business process owner to refine the planning activities into planning actions that do not breach any relevant constraint.
Ensuring all planners experience the full value of the OMP application by sharing best practices and useful tips and tricks.
Documenting the planning cycle into flow charts complemented by clear instructions.
Guiding customers to effectively improve the quality of the master data needed to plan in our software.
Develop a full-scale training plan targeted towards the different roles in the future planning cycle.
As our new User Engagement Consultant, you ll be part of the Customer Solutions team. Customer Solutions helps customers master their supply chain by finding and implementing innovative solutions.
Our team adds value, brings calm to the customer’s work floor, and raises satisfaction for everyone involved.
We are looking for someone who meets the following qualifications :
A master’s degree in engineering, business, supply chain, or logistics.
The ability to map complex, interconnected problems into clear and structured flow charts.
Outstanding communication skills in English.
Excellent presentation skills that enable you to adapt your presentation to your audience’s knowledge.
An analytical approach combined with patience and a critical mindset to try and unveil the root cause of every issue and question.
Good people skills, which make you easily approachable and trustworthy.
The ability to motivate others to ensure project momentum is maintained, even if you experience a setback.
The right combination of pragmatism, persistence, creativity, and insightfulness for the situation.
Bonus points if you have :
A background in supply chain planning.
Experience in the configuration and deployment of functionalities in our OMP solution.
Comprehensive knowledge of supply chain processes in OMP’s focus industries : chemicals, consumer goods, life sciences, metals, paper & packaging.
Problem solving Communication Teamwork Pragmatic Proactive
Supply chain knowledge Presentation skills
Required : English
A plus : Any other language
Your future at OMP
At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.
Many of our team members who start as User Engagement Consultants grow into roles in project management, advisory, or people management.
At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
International : A growing global company, worldwide career opportunities, and multicultural teams
Benefits : An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits
Flexibility : Teleworking, flexible hours, and lots of autonomy
Lifelong learning : A custom training and development track, an extensive coaching program, and on-the-job learning
Empowerment : Room for initiative and creativity and an emphasis on entrepreneurship
Innovation : Encouragement to think differently through cross-team collaboration and innovation challenges
Well-being : A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
Teamwork : Join a team that lifts you up and learn from the best