Customer Service Representative - German/French/Dutch
Page Personnel
Antwerp, Antwerp, Belgium
6 dagen geleden
source : Jobat

The aim of the position is to coordinate and handle all customer requests and demands in order to grow our business, increase market share, increase market knowledge and reach the commercial goals.

You will support clients in different ways :

  • Order Handling :
  • Process customer purchase orders
  • Communicate current lead times for customer purchase orders to the customer
  • Monitor shipping dates on all open orders, following up with Supply Chain Department to ensure prompt shipment
  • Confirm the shipment of the orders to the Import / Export department
  • Manage forecasting systems
  • New Product Development :
  • Assist customers in defining their choices
  • Advise the customers on any legislations matters
  • Complaint handling :
  • Examine complaints from the customer and communicate to QA, TSM and Marketing Management by registering the complaint within 48 hours after reception in a centralized tool
  • Use empowerment to solve complaints in an efficient and satisfactory way for the customers following the established guidelines as described in the procedures
  • Sales and Marketing :
  • Check forecasts / needs and proactively chase for sales and information
  • Utilise customer relationship by gaining information on their potential, new products and competitive activity. Keep Marketing informed on trends and new market information
  • In general :

  • Client contact
  • Contact with internal departments (Finance, Supply Chain, Import / Export,...)
  • Handle any customer inquiry accurately - with the assistance of other departments - providing product related and technical information as requested
  • Organise the follow-up of all administrative tasks and actions as indicated in the visit reports and telephone contacts
  • Keep abreast of all changes within the company (new products, new policies, changes in legislation,...) in order to provide the customers with the most recent information at all times
  • Bachelor degree
  • 5 years of relevant working experience (customer service, sales support, internal sales,...)
  • Fluent in Dutch, French, German en English
  • Pro-active
  • You love to work
  • Immediately available
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