You want to work in a very dynamic and challenging environment ?
Our client is a fashion sustainable scale up who has the entrepreneurial mindset of a start-up. Quality, innovation and excellence run through their veins and are in every aspect of the actions they take.
They are looking for a Customer Care Representative German speaking to be part of the journey. Your missions will be :
Follow process from order to cash for your customer to ensure excellent service delivery and follow-up
Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
Answer calls professionally to provide information & advice about logistics, products, Commercial policy, terms and conditions for existing customers
Manage & resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Participate to the team growth by taking part to improvement project