Customer Care Representative DACH - Bruxelles () H/F
Alphéa Conseil
Bruxelles, France
3 dagen geleden

You want to work in a very dynamic and challenging environment ?

Our client is a fashion sustainable scale up who has the entrepreneurial mindset of a start-up. Quality, innovation and excellence run through their veins and are in every aspect of the actions they take.

They are looking for a Customer Care Representative German speaking to be part of the journey. Your missions will be :

  • Follow process from order to cash for your customer to ensure excellent service delivery and follow-up
  • Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
  • Answer calls professionally to provide information & advice about logistics, products, Commercial policy, terms and conditions for existing customers
  • Manage & resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Participate to the team growth by taking part to improvement project
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