Service Delivery Manager (F/M)Service Delivery Manager (F/M)
Zaventem, Vlaams-Brabant, BE
2 dagen geleden

equensWorldline is one of the leading and most innovative payment service providers in Europe. As experts in financial processing and software licensing we provide services to fulfill all needs of the dynamic European payments market.

Innovation is high on our agenda, as the payments industry is rapidly evolving. That’s why we foster the development of new and innovative solutions, such as instant payments, contactless payments, mobile payment solutions and digital identity services, allowing our clients to cater for the shifting needs and increasing demands of their customers.

Each year we process billions of payments, point-of-sale and ATM transactions. Obviously, all those transactions must be processed seamlessly, securely and efficiently. And that’s what we do.

Being a central pillar of the Worldline Group, it’s our ambition to support our clients in keeping up with the rapidly shifting needs and increasing demands of their customers.

A challenging job, as the European payments market and therefore also our organization is subject to continuous change. equensWorldline is a truly European company with office locations in multiple countries and a broad, international client base in numerous countries across Europe.

We are part of the wider Atos Group.

The Operations Division continues to adapt its organization to address the new challenges and the internationalization of EquensWorldline.

To support this fundamental evolution of our basic missions :

  • Deliver End-to-end services for business unit
  • Run the Issuing applications
  • Design and deploy technical architectures and solution for production
  • Support Local and Global Product Lines with our technical expertise
  • Overview :

    The Service Delivery Manger (SDM) is a member of a Production Center.

    SDM is the first Point of Contact for Local and Global Product Lines for all topics related to delivery of the services within her / his perimeter.

    Managing End-to-end Delivery includes :

  • SLA / OLA review
  • Follows up on SLA / OLA, including security requirements.
  • Ensure that all related changes are passing the existing governance principles like Change Advisory board.
  • The SDM is responsible for the complete lifecycle of a specific service or group of services. This lifecycle includes :
  • Application Knowledge
  • Technical need analyses
  • Technical concept definition, design costing
  • Service production deployment
  • Delivery , service management and evolution
  • Budget and forecast for defined services
  • Pre Sale activities (RFI / RFP, Rainbow, IPER )
  • The position requires a strong customer focus, strong organizational skills, knowledge of Information Technology capabilities, good financial knowledge related to Budget and Forecast, Costs and Revenues.

    The job needs the ability to lead multidisciplinary teams to envision, design and implement robust IT services. Within this scope he has clear competencies to manage technical units as delivery units for technical services.

    SDM needs good English skills, some international experience and strong communication skills.

    Major Functional Areas :
  • Service design
  • Service design
  • Analyze demand, specify requirements, cost deployment and RUN part of the service (global and local).

    Establish operating agreements, processes and service levels with Business.

  • Service Deployment & Delivery
  • Manage service production implementation (investments, planning, process, configuration, tests, )

    Good understanding of function and flow of application and service business cases.

    Assess together with Ops team impact on SLA / OLA and define common improvement plan.

    Ensure that the Change and Release management processes are respected.

    Act as a consultant in case of incidents.

    Manage the interface to internal customers on operational level.

    Save guard on the quality of the production service.

    Control production services costs using the enterprise service costing model.

    Align with Technical service units all technical requirements which are needed.

  • Service Management Planning
  • Manage capacity planning related the growing business.

    Work with the Business to identify new Service needs and opportunities.

    Qualification / Competencies

  • graduate degree in informatics or in a cognate discipline or comparable proficiency
  • Ability to collaborate with multidisciplinary teams at an international scale. Open to cultural differences
  • Customer focus, good planning and organizing skills
  • Ability to act with customer orientation and be attentive and responsive to customer concerns, based on an operational interconnection.
  • Excellent written and communication skills, business fluent English is mandatory
  • Dutch, French, German and Italian are a plus (or must, depending on location)
  • High Initiative, decisiveness, customer orientation goal-oriented and assertive behavior
  • Good and widespread technical background (Network, System Engineer, Database Administrator) is an asset
  • Knowledge about payment services is an asset.
  • Stress resistant and ability to adapt to tight deadlines and dynamically changing priorities
  • Ability to travel frequently
  • Knowledge in standards related to IT (ie PCI DSS, ISO standards, ISAE 3402 ).
  • Why work at equensWorldline?

    Our culture is informal. Within our company, teamwork and clarity are very important, as well as customer-focus and a result-

    oriented approach. And of course pleasure in our work! We work closely together with our colleagues in the different countries.

    English is our common language. As a result you really experience that you are part of a European, international company.

    Your Application

    If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.

    Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

    We are committed to making reasonable adjustments to the applications process for people with disabilities.

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