Work with a portfolio of Public Sector customers to drive cloud adoption, renewal and customer satisfaction by bringing value to your customers every day
Oversee the onboarding of new services and ensure successful implementation while continually improving key metrics around user experience, service performance
Develop and maintain customer success assets and methods e.g. onboarding materials
Partner with internal account team (e.g. sales, pre-sales, support) to design and account plans for your customers
Lead customer meetings (with Executive presence), including business reviews and continual improvement assessments
Maintain a high level of customer engagement, focusing on customer satisfaction and retention
Pre-emptively spot patterns to improve the organizational usage and adoption of the cloud platform and services
Engage with CANCOMs technical engineering teams to translate customer feedback into service requirements
Spread and scale learnings, operational efficiencies, and industry insights across Customer Success and the broader CANCOM organization
You have an university degree, Bachelor / Master (IT related)
You have experience in customer facing roles and projects
You are data driven, keep track on customer’s service consumption over time and report on the contractual SLAs and requirements
You have good presentation skills; feel comfortable leading presentations of our services to our customers counterparts
Are highly organized with great time management skills; able to manage multiple workstreams across different channels simultaneously
You have experience with SLA reporting to both internal and external audience
Are highly self-motivated and will drive solutions rather than dwelling on problems
You leverage customer empathy to easily relate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people
You are able to travel (Europe) up to 40% of the time to visit customers
English (C1 / C2) - French / German / Spanish will be an advantage
WHAT WE OFFER
A rapidly growing company that values your contributions to challenging projects through a wide range of tasks. Highly motivated, interdisciplinary teams and lots of freedom to carry out your activities await you.
We place great value on flexibility so that every employee is free to tap his / her full potential without making compromises in his / her private life.
Additionally, you can enjoy outstanding development opportunities in an international technology company.
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