IT Support Technician
ADB SAFEGATE
Zaventem
7 dagen geleden

Job Description

  • To be the first level of support for IT end-user problems related to end-user IT tools.
  • PC, keyboard, screen, mouse, printer, PC software, telephone etc.)

  • Install, repair, replace and remove end-user IT tools.
  • Manage the Zaventem VOIP telephone system.
  • Manage local mobile telephone subscriptions.
  • Manage user PC deployments.
  • Maintain hardware and software inventory.
  • Liase with colleagues and vendors to solve problems you cannot solve yourself.
  • Implement and maintain IT policies related to IT Operations regarding infrastructure and security.
  • Contacts (Internal / external)

  • Global IT Operations team
  • All end users within the Zaventem office
  • Local IT Suppliers : services and infrastructure
  • Business Skill

  • Good knowledge of IT infrastructure and IT support.
  • Experience

  • Successful experience in IT service and support delivery.
  • Experience in working within a Microsoft environment.
  • Experience of end user support.
  • Education

  • Bachelor IT education or equivalent.
  • IT-skills

  • Microsoft tools and services (Windows server, Windows client OS, Office 365, Azure)
  • Network technologies (WAN, LAN, WLAN)
  • Cisco VOIP Telephony
  • Languages

  • Language know-how : English, French or Dutch is an asset.
  • Competencies

  • Ownership / Accountability
  • Communication
  • Creativity / Initiative
  • Customer focus
  • Integrity / Ethics
  • Decision Making / Judgment
  • Result focus
  • Technical skills
  • Teamwork
  • Expected to be flexible in the duties to be carry out.
  • The Company reserves the right to vary the duties from time to time as necessary. Therefore, may be required to work in a different department and / or carry out any other duties which are reasonable and within the employee’s capabilities

    Internal Qualification

  • Good knowledge of ADB SAFEGATE’s IT tools and systems
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