Customer Service Representative
Danfoss
Groot-Bijgaarden, Belgium
40 dagen geleden

Job Description

Areas of Responsibilities

  • Provide effective, proactive and professional service to assigned direct customers and others.
  • Manage customer orders, enquiries and supporting activities by telephone, email, SAP and other mediums.
  • Work within the larger Customer Service team to support colleagues locally and internationally where needed.
  • Through excellent knowledge of SAP and with a high customer focus, identify and resolve issues proactively and help the customers and colleagues to efficiently manage requirements.
  • Apply Danfoss processes and procedures in daily work, be open to new ways of working yet remain flexible to ensure customer remains as the focus.
  • Success Criteria

  • Customer surveys show that the region delivers unique customer service
  • We are constantly #1 or #2 benchmarked to Customer service and on-time delivery within our industry
  • Internal KPIs, including KPIs for managing and leading people are met or outperformed
  • Evidence for excellent collaboration with key stakeholders within the Segments and regions
  • Job Requirements

  • You have a clear understanding of quality expectations for the different customers and projects
  • You improve the quality of your work on a daily basis by learning and implementing new skills with help from the Team Leader and the Continuous Improvement Manager
  • You are actively involved in problem solving
  • SAP experience in a Sales / Customer Service environment and other CRM Systems, such as SalesForce.com
  • You have good interpersonal skills
  • You communicate effectively, both oral and written
  • You are flexible and welcome change and improvements
  • You treat each customer as an individual
  • Used to work under pressure
  • Flemish, French and English is required
  • Educational Background

  • Preferably a bachelor’s degree within the commercial area or certificate within customer service
  • Working experience

  • You have minimum 1-2 years of customer service or sales experience in a front office or related environment
  • Please apply at your earliest convenience. We do not have an application deadline but accept applications as long as the job is posted.

    The position will be closed down once we have found the right candidate.

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