Team Lead, Customer to Cash Credit Management with Spanish Language skills
Bulgaria, Sofia, Sofia City
6 dagen geleden

Leading brands, great people and a focus on (personal) growth that comes with it.

Do you like to be able to influence and make a difference? Does a fast paced environment suit you?

Do you enjoy working in a multi-functional environment with a desire to succeed?

At CCEP, we want to provide a workplace where people are inspired to be the best they can be. We know that engaged, motivated employees, working to their full capacity and able to reach their personal career goals, are a critical part of our Company’s long-term success.

Coca-Cola European Partners (CCEP), a fast pace growing company is looking for a strong Customer to Cash (CTC) Team Lead with Spanish Language skills to come and join their growing Shared Service Centre and be a part of the CTC Credit Management team.

The Shared Services Centre (SSC) CTC Credit Management Team Lead with Spanish Language skills will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout.

The role would ideally suit someone who has confidence in their own ability, has strong analytical skills and demonstrates passion for growth.

This is an exciting opportunity for somebody who wants to be part of a dynamic team and grow in and with the company.

Set up

  • Works with the wider CTC team and the BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of Credit Management processes into the SSC
  • Supports the transition team (where appropriate) to ensure the successful migration of all Credit Management and wider CTC in-
  • scope activities to Shared Services.

    Financial Services Delivery

  • Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)
  • Ensure that Coca-Cola European Partners policies are adhered to (e.g. approvals, financial guidelines, etc.)
  • Follow up on the credit insurance policy.
  • When a reduction in coverage arrives, report the incident, validate the invoices, validate what they have to pay and manage the invoices from suppliers.
  • Enter the detail of the transfer sent by the insurer after making the payment, finish closing the accounting file and modify the client's status.
  • Makes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CTC data.
  • Ensures that any supporting documentation are provided to customers as requested
  • Ensures all follow up issues on Credit Management are managed accordingly to the given timelines.
  • Provides support to other team members where required;
  • Provides support and advice on Credit Management processes where required
  • To support the documentation and regular update of all Credit Management work instructions;
  • Relationships

  • Builds strong relationships with key stakeholders in the Business Units to drive understanding and support for Credit Management and Shared Services generally
  • Works and liaises closely with BU Customer Service and Finance teams and other departments where required;
  • Continuous Improvement

  • Provides feedback and support to CTC Associate Director in driving end-to-end standard Credit Management processes across the Coca-
  • Cola European Partners business

  • Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement;
  • Qualifications :

  • University Degree or equivalent
  • Experience in a multinational organization and / or Shared Services environment with a good business acumen.
  • Ability to assess a problem and escalate it to the appropriate level
  • Ability to think logically and in a very organized manner
  • English : Fluent writing and spoken level
  • Spanish : fluent writing and spoken level
  • ERP experience desirable, preferably SAP and / or SAGE
  • Strong customer service orientation
  • We value a diverse workforce and welcome you to apply regardless of gender, age or ethnicity.

    We offer you an international workplace with a focus on sustainability throughout our business. Personal development through training, salaries according to market range, pension and of course the possibility to drink as much as you like of our beverages when working.

    Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

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