Customer Care Professional
Tempo Team
Watermael-Boitsfort
23 dagen geleden

Jobomschrijving

The Customer Care Professional - Customer Service has a good understanding of our products and services for the specific area he / she works in.

He / she needs to be experienced in a usage of our main frame customer databases and needs to understand all product features and benefits.

He / She is responsible for :

  • Handling customer queries as a member of the call centre (telephone).
  • Handle outbound programmes such as welcome calls and save a card member.
  • Updating the customer information following the customer contact.
  • Advising customers on products and services.
  • Handling all administrative tasks following a customer contact.
  • Responding to customer by phone with the highest service level and the highest level of accuracy and completeness.
  • Handling questions with regards to the loyalty program.
  • Handling maintenance (if necessary) with regards to the card member life cycle (change of address, updating payment methods, etc.).
  • Maintaining good relationships with all departments to quickly resolve potential customer issues that are expressed during their call.
  • Recognizing when help is required and asking for support from team leaders or senior colleague.
  • Explaining the details of the job to new hires in a clear, concise and accurate way in order to help with on boarding new colleagues.
  • Working in a disciplined way, with high level of accuracy.
  • Respecting confidentiality with regards to all customer DATA.
  • Being flexible in adhering to different shifts in call centre.
  • He / She works under supervision of a team leader.

    Jouw aanbod

    Education and learning time

    The function requires a knowledge that is at least equivalent to a secundary degree (or equivalent experience) with 3 to 6 months learning time.

    Languages

    Dutch - Experienced (written & oral)

    French - Experienced (written & oral)

    English - Experienced (written & oral)

    Job specific IT systems

    Weekly hours 38 / 37.5 (high salary, no recup)

    From Monday till Saturday

    Hours between 8 AM till 8 PM (shifts)

    CDI after interim period

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