As a Support Operations Engineer, you will join a team in full creation. Indeed, in order to provide ever more qualitative services, GAMING1 undertakes to set up a transversal team dedicated to DevOps-oriented operational support for our online casinos at a worldwilde level.
This Master Control Room will be part of the Quality Team and will be supported by the Incident Manager. This new service will be a central place between technical experts and other the levels of support.
To accomplish this, we want to onboard thoughtful, communicative and collaborative people for whom the sense of customer service is essential.
Availability is also essential for this function, since it involves providing 7 / 7 technical support.
Daily activities :
Monitor system operations and performance
Manage the incidents, problems and alerts
Deploy the new releases and configure them based on release notes environment
Apply patches, and maintenance actions based on defined procedures
First line for technical incidents (proactive & reactive) :
Apply fixes and / or workarounds based on guidelines
Follow up the incident resolution outside business hours communication
Improve the quality :
Attend to the lessons learned meeting (incident review)
Report any anomalies on the monitoring tools
Keep a logbook on a range of solutions and advice for their use
Validate the troubleshooting guideline (feasibility, understanding)
IT Bachelor or Master or equivalent experience as IT Operator (NOC, master control room, ...)
Knowledgeable about MS server, IIS, DB (Postgres)
Network (routing, firewall) knowledge is a plus
Able to work under pressure and manage stress
Have a good oral and written communication skills in FR / EN
Flexible (shift teams -24 / 24 7 / 7)
WHAT WE OFFER
As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer :
the opportunity to contribute to the international development of a family company from Liège
the chance to take part in a human and entrepreneurial adventure within a solid group
a friendly work environment that is adapted to reaching optimal performance
leadership by talents, values, trust and autonomy
the opportunity to progress and specialize with our internal mobility system
a competitive salary package with several perks
the possibility to work remotely for a good work-life balance