Experienced Support Engineer
Skedify
Gent, Belgium
4 dagen geleden

You at Skedify

As an application support engineer you’ll be responsible for ensuring our customers have the best experience they can possibly have.

Our customers are mainly service companies (notaries, insurance, "sociaal secretariaat", "mutualiteit", travel agencies) that have their own IT service, which means we typically don't provide 1st line support.

You’ll be welcomed in a growing team with complementary expertises, and you’ll be helping on the core components from day one.

The service team works closely with development engineers as well, which gives access to in-depth technical knowledge of the solution.

If you have the right skills, you can also contribute to developing tools and solutions for your own team.

We try to make our customers self-sufficient, but when needed we help them remotely. This means we don't expect you to go on-site to customers.

And we expect you to be a critical thinker and actively search for and propose solutions for customer questions and issues.

Depending on your skillset and motivation, you'll also be involved or taking responsibility in other internal or external projects.

Technical skills

Demonstrable experience

Being able to write SQL queriesUnderstanding REST principlesProfessional communication in English and Dutch towards customers

Skills to delight us with

What gives you an edge over other candidates :

Experience with ticketing systems (we use Zendesk & Jira)You're able to read or navigate through software code when necessary (we use React, Node, Laravel, mySQL on Linux servers)You're familiar with logging solutions such as New Relic Logs or the ELK stack

Personal skills

You’re driven by your passion for techYou’re looking to have an impact on SkedifyGrowing your own and the team's expertise and skill set is constantly on your mindYou’re confident, but also modestYou’re analytic, but also pragmatic

You’re methodical and precise

If you could, you’d automate everything into a single click

What we offer you

  • The chance to work on a single product with different and challenging components, and to see your efforts grow and flourish over time
  • A company transitioning from start-up to scale-up, but never corporate
  • A position in a dynamic team
  • An informal atmosphere, with open communication and a no bullshit attitude
  • Working at an awesome location - Blaarmeersen / Watersportbaan - with easy access, parking and surrounded by nature
  • Fun activities : ping-pong at the office, bowling, paintball, lunch-picnicking and kubb in the summer, beer o’clock, etc...
  • Yummy coffee and fresh fruit baskets
  • And of course, a competitive salary with many extra benefits such as meal vouchers, hospitalization and dental insurance, a phone with contract, a laptop and others
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