You at Skedify
As an application support engineer you’ll be responsible for ensuring our customers have the best experience they can possibly have.
Our customers are mainly service companies (notaries, insurance, "sociaal secretariaat", "mutualiteit", travel agencies) that have their own IT service, which means we typically don't provide 1st line support.
You’ll be welcomed in a growing team with complementary expertises, and you’ll be helping on the core components from day one.
The service team works closely with development engineers as well, which gives access to in-depth technical knowledge of the solution.
If you have the right skills, you can also contribute to developing tools and solutions for your own team.
We try to make our customers self-sufficient, but when needed we help them remotely. This means we don't expect you to go on-site to customers.
And we expect you to be a critical thinker and actively search for and propose solutions for customer questions and issues.
Depending on your skillset and motivation, you'll also be involved or taking responsibility in other internal or external projects.
Being able to write SQL queriesUnderstanding REST principlesProfessional communication in English and Dutch towards customers
Skills to delight us with
What gives you an edge over other candidates :
Experience with ticketing systems (we use Zendesk & Jira)You're able to read or navigate through software code when necessary (we use React, Node, Laravel, mySQL on Linux servers)You're familiar with logging solutions such as New Relic Logs or the ELK stack
You’re driven by your passion for techYou’re looking to have an impact on SkedifyGrowing your own and the team's expertise and skill set is constantly on your mindYou’re confident, but also modestYou’re analytic, but also pragmatic
You’re methodical and precise
If you could, you’d automate everything into a single click
What we offer you