CSR Back Office Technical Mobile
Spring Professional
Evere, Brusselss, Belgium
1 dag geleden
source : Jobat

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As CSR Back Office Technical Mobile you :

o Answer to 2nd level incoming questions from residential customers, on subjects related to technical issues for mobile services.

o Analyze, solve, dispatch and follows-up all trouble tickets and mails, in collaboration with other teams

o Detect incidents related to mobile services, with possible impact on customers and apply appropriate priority & notification process.

o Inform customers continuously on the status of their problem

Your profile

o Analyzing technical issues and finding solutions for customers are key for you. Therefore you know what’s mobile technology (4G ), mobile data services,

o You show your engagement by being an Ambassador

o In mindset and sometimes also in working hours you show a flexible attitude

o The customer is in the heart of all your actions

o You communicate fluently in Dutch and French and you have a basic knowledge of English

o Our customer is working in a fast moving business where an interest in new technologies and fast learning are assets

o You welcome changes with open arms

o Together we can do better ! is your daily moto !

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