Customer Service Representative - German/Dutch/French
Cigna
Antwerp, Belgium
3 dagen geleden

Customer Service Representative German / Dutch / French

Do you have a passion for helping others and ensuring customers have the best experience possible? We have fantastic opportunities to join as multi lingual customer service reps where you have the opportunity to support customers from across the globe.

We are a diverse team and even if you don’t have any customer service experience we are keen to hear from you if you have the desire to go the extra mile for our customers.

What are your main responsibilities?

In this role, you’ll be able to impact the lives of the people reaching out to us. With your strong knowledge of our products and services, and your active listening skills, you assist them with any of their queries around their medical plan.

Your human touch, listening skills and empathy give the help and reassurance to the customer.

KEY RESPONSABILITIES :

Managing large amount of inbound calls from our insured members and providers in a timely manner

Identifying customers’ needs, clarify information, research every issue and providing solutions via different communciation channels, but mainly phone and e-mail

Coordinate and ensure follow-ups of the assigned cases or portfolio

Handling medical issues, in collaboration with our medical consultants

Think about and contribute to using the most efficient communication channels (phone, e-mail, fax, letter)

When needed, put your language skills at work to translate different documents.

Keep records of the conversations in our communication system & tools in a comprehensible way

Handling complaints and analyse them, identifying root causes that might lead to the improvement of customer satisfaction.

Assist the Client Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics)

Contribute to maintaining a co-operative and friendly working environment.

Your critical eye easily spots possible improvements, and you share them with your manager.

LANGUAGE SKILLS :

Advance knowledge of English & Dutch & German is a must (C1 / C2)

Advance / good knowledge of one or more of these languages : French, Italian, Spanish, Portuguese is a plus

What you’ll bring :

Customer focused with ability to identify and solve problems

Customer centric mind-set

Exceptional interpersonal skills with good verbal and written communication

Ability to organise, prioritise and manage workload to meet individual and team targets

Ability to quickly identify customer needs and exercise judgment in a professional and confident manner

Must possess excellent attention to detail, with a high level of accuracy with proactive approach

Capable of balancing various tasks at once while achieving deadlines

Ability to work under own initiative and proactive in recommending and implementing process improvements

Basic IT skills and ability to navigate systems

What’s in it for you?

We recognise we wouldn’t be where we are today without our employees, that’s why we offer such excellent benefits designed to suit you as and when you need them :

Working from home - Enjoy working from the comfort of your home, with voluntarily visits to our Antwerp office .

Training You will be able to take part in the training remotely and we will set you up with all the tools you need to succeed.

IT Kit - We will set you up with home working resources

20 legal holidays + 8 extralegal holidays

For every 5 years of seniority you receive an additional day off .

Lunch vouchers

Work from home allowance

Transportation allowance or subscription to public transport

Medical plan and group insurance

deze vacature melden
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Solliciteren
Mijn E-mail
Door op "Doorgaan" te klikken, betekent dit dat je neuvoo toestemming geeft om je gegevens te verwerken en je e-mails met vacatures te sturen, zoals beschreven in neuvoo's -Privacybeleid . Je kunt je toestemming altijd intrekken
Doorgaan
Aanvraagformulier