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E-commerce User Experience UX Senior Specialist M / F
Date : Jul 13, 2021 Location :
Diegem, VBR, BE
job-location.job-location-inline display : inline; Company : Goodyear
Location : Diegem, Belgium
Goodyear Talent Acquisition Representative : Yakoubi Fatima
Sponsorship Available : No
Relocation Assistance Available : No
Start Something Great Today. Go Goodyear.
Primary Purpose of the Position :
Direction and management of online User Experience initiatives and project
Responsible for UX research, analysis, design, implementation and follow-up of UX deliverables within e-commerce improvement projects
Develop user experiences options that can be used across different eCommerce channels and websites
Drive significant increases in consumer conversion, revenue and satisfaction
Principle Duties and Responsibilities :
Identification of new features & existing feature improvements with high conversion potential thru (but not only) the formulation, delivery & findings of competitor and consumer studies
Evaluate current user experience through consumer behaviour analysis based on analytical data (current sources are google analytics and hotjar maps).
Make optmisation recommendations versus potential cost / benefit analysis
Define detailed user experience requirements of new features and optimisations needed to brief internal and external teams.
Ensure that all relevant agency UX documentation / tools are aligned with requirements (i.e. wireframes, functional specifications, visual designs, prototypes)
Coordinate the end to end delivery of new and enhanced UX features with the relevant parties (internal and external), including the preparation and execution of user acceptance testing.
Be the business owner for all relevant tickets in the development backlog related to UX features
Measure performance of new feature and optimisation implementations
3+ years of hands-on user digital experience project delivery
Management of digital deliveries with 3rd party agencies, particularly user experience and visual design
Experience of working as part of a highly diverse & distributed team organisation
Formulation and / or delivery of consumer research and UX competitor analysis
Development of wireframing and / or prototyping
Working with english as lead business language