Subject Matter Expert - Field Application Specialist Netherlands, Belgium
Brussels, Brussels, Belgium
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In our journey to impact on patients lives, we are currently looking for a Subject Matter Expert (SME) Netherlands, Belgium and North Europe to join SOPHiA GENETICS Sales Team.

Be part of our mission to disrupt the healthcare and democratize the data driven medicine!

The Subject Matter Expert holds a critical role within SOPHiA GENETICS sales department and forms a crucial link between the market and our R&D team to communicate all relevant inputs from the field to continuously grow our solution portfolio.

The SME supports Sales Representative within their territory in order to maximize sales with new and existing accounts. He / She coordinates his / her activities with the SME Manager to increase the impact of his / her presence in the field according to predefined priorities in terms of targeted institutions.

The SME regularly travels with Sales Reps to meet prospects and customers to bring expertise and credibility during sales meetings.

He / She acts as a consultant to advice laboratories on best practices in using NGS for diagnostic. He / She defines strategies for the success of evaluation programs and installations in order to bring quickly and efficiently clients into routine.

The SME manages client expectations pre- and post-sales and coordinate the work with all stakeholders to achieve client satisfaction.

As subject matter expert / field application support, you hold a generalist role in client support and require excellent process management and stake holder management capabilities.

In this roles you will support the whole sales process by regularly meeting with prospects and clients with the Sales Representatives when greater technical depth is required and you act as a consultant to advice laboratories on best practices in using NGS for diagnostic.

The role requires a combination of pre- and post-sales technical support, wet lab and dry lab training, and troubleshooting to move clients quickly and efficiently to routine usage of genomic tests.

As SME you also define strategies for the success of evaluation programs and installations and set up programs in order to bring quickly and efficiently clients into routine.

The primary goals are to ensure customer success and satisfaction to drive revenues and sustain customer retention.

The SME-FAS position requires you to intensely travel between various SOPHiA offices and customer sites ( 50% of working time) : A large part of these travels will be in the Netherlands and Belgium and to SOPHiA offices, a smaller part to other Northern European regions.

  • Conduct on-site or remote customer trainings and demos on SOPHiA solutions.
  • Act as a trusted technical expert and consult in product support to the customers, distributors and sales team.
  • Support sales in the achievement of the regional sales target by providing pre- and post-sales related customer support activities.
  • Ensure customer success efficiently driving Set Up Programs on genomic solutions.
  • Troubleshoot customer issues and complaints in close collaboration with the customer services and support team.
  • Mentor and train other members of the sales team.
  • Deliver presentations for pre-sales or workshops.
  • Provides strategic and competitive feedback to R&D and product development teams.
  • Requirements

  • Master degree in Life Sciences within a well-regarded institution; PhD will be an advantage,
  • Strong experience in Next Generation Sequencing (NGS),
  • Strong technical background in genetics / genomics, sequencing applications, and understanding of variant analysis and interpretation workflows,
  • Previous experience with NGS automation equipment is an asset,
  • 2 years experience in sales or as a product specialist preferably in the clinical diagnostics, biotechnology or medical technology market is an asset,
  • Excellent communication skills, including experience in communicating complex scientific principles in simple terms,
  • Clear vision of and commitment to providing outstanding customer service,
  • Excellent level of English,
  • Good command of a second North European Language , preferentially Dutch or Flemish
  • Benefits

  • A competitive compensation package.
  • A flexible and friendly working environment with a collaborative atmosphere
  • Flexible hours, home office
  • International and multicultural environment
  • An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
  • A fast-growing company with plenty of opportunity for personal growth and development
  • Start : ASAP (or as agreed)

    Contract type : Permanent full-time

    Application process

    If you think you fit this position, please send a CV and a cover letter. Please note that incomplete applications will not be considered.

    After an initial screening process, candidates will be invited for remote interviews.

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