SOLUTION ARCHITECT - COMMERCIAL IT
Bekaert is leading transformation program to enhance the customer experience end-to-end and deliver customer journeys that drive impact across multiple channels.
Bekaert’s customers across the value chain are getting increasingly sophisticated and expect a seamless and well-designed customer experience.
Bekaert teams measure impact of various solutions on customer experience and drive change through new and remodeled journey-based experience solutions.
Bekaert organization is reviewing the success and performance of these end-to-end customer journey through data analytics across the journey.
Bekaert teams are working to address customer feedback in real time, transforming the entire customer experience across segments, channels, and touchpoints.
Therefore, we are in search of Solution Architect - Commercial IT
Your role as Solution Architect is to provide the leadership on analysis, design, build and deploy tasks related to the development and maintenance of commercial (sales, marketing, and commerce) solutions.
You will create deliverables to manage the organization's portfolio of "to be" and "as is" commercial solutions including systems (not limiting to applications, but also processes and information), cloud infrastructure services, and shared application services and components to accomplish targeted business outcome objectives.
Through your entrepreneurial thinking and action, your experience of the market, engagement with Sales, Commerce and Marketing leaders in the organization, your deep understanding of all processes and methods in technology implementations and agile delivery, you will lead your technology team successfully and raise the customer experience and excellence capability at Bekaert to the next level.
As Solution Architect for Commercial Solutions (customer experience and customer excellence), you are accountable for proactively and holistically leading or supporting architecture, design, build and operate activities for a portfolio of solutions in response to market disruptive forces, and achieving targeted business outcomes.
You are trusted and respected as a thought leader who can influence and persuade business and IT leaders and IT development teams.
Main Responsibilities of Solution Architect are :
Partnering with the Business area for defining and implementing the Commercial IT roadmap for your product tracks. You will also be responsible in streamlining the product operations in alignment with the business objectives of the organisation.
Work collaboratively across business and technology to build good understanding of strategic objectives for commercial products, identifies business outcomes, explores implications, impacts, and risks, and stakeholders’ priorities.
Review the requirements, principles and models and guide technology decisions for the commercial organization across different business units at Bekaert.
Drive customer experience design, prioritization, and management of product tracks. Engages business stakeholders to identify technology-enabled innovation opportunities.
Leads the analysis of the current technology environment to detect critical deficiencies, legacy, and technical debt, and implement solutions for improvement.
Oversees and facilitates the research, evaluation, and selection of infrastructure and software technology and product standards, as well as the design of standard configurations.
Leads technology implementations and modification activities (projects and products) for commercial organization. Creates and delivers working, production-ready reference implementations that can be leveraged and scaled easily by agile teams.
Steer efficient utilization and deployment of various technology products, technology platform, development technologies, information, data, security controls and infrastructure services.
Works closely with product managers, product owners and Architect peers (e.g., enterprise, business, information, security) to enable digital solutions / products agility, scalability, and resilience throughout product lifecycle as per industry best practices.
Leads agile delivery teams to ensure continuous delivery of business value, as well as to leverage shared technologies, tools, value streams and processes that impact speed to value and time to market
Works with Bekaert Architect community (e.g., enterprise, business, information, solutions, and security architects) to analyse enterprise business context (business strategy and trends) and derive the future state technology architecture.
Ensure strong alignment to enterprise governance, security and compliance practices through continuous collaboration and necessary interventions.
Manage communications and ensure visibility of the product development and outcomes.
Build a world-class Digital Engineering teams. Develop team capabilities and manage deployment to provide customer-focused design and implementation support.
Ensure teams have the right skills and composition to deliver quickly and respond to emerging requirements with agile approach.
Bachelor's degree in computer science, information-technology, system analysis or a related study, or equivalent experience
Minimum of five years of design and implementation experience in IT, with a deep knowledge in a minimum of two of the following functional disciplines in commercial : Digital Marketing, Marketing Automation, Digital Commerce (B2B, B2B2C, B2C), Sales ERP (SAP SD), Data Driven Pricing Optimization, Customer Service Management (NPS).
Good knowledge and experience in application development, application programming interfaces (APIs), middleware, cloud compute, database management, identity management and security.
Exposure to multiple, diverse technical configurations, technologies and processing environments (such as inside-out, outside-in)
Knowledge of existing, new and emerging technologies and ability to practically apply them to new business designs and business models to achieve targeted business outcomes.
Good analytical, planning, organizational and technical skills. Be a voice of reason to make tough calls.
Good written and verbal communication skills
Ability to work within an IT organization in an in-and-out outsourced environment
You are a leader and an entrepreneur that people willingly follow
Great people skills paired with a high level of assertiveness
Displays intellectual curiosity and integrity
Motivated and driven by achieving long-term business outcomes
High level motivational skills so that you can also manage virtual teams
9+ years of overall experience, 5+ years into solution architecture, design and delivery of commercial / customer solutions
Experience in managing globally distributed Product teams
Good education background - Tier 1 or 2 colleges
Should have led solution build and implementations at large scale
Experience in building products from scratch and seen the product lifecycle
The digital transformation that Bekaert is going through has created a number of digital opportunities, such as this position!
For a full list of our digital opportunities, !