support engineer
brussels, brussels hoofdstedelijk gewest
3 dagen geleden

your job

If someone has a technical problem or an IT question, you are ready to help them out. Whether it’s via phone or email, you can find a solution to every problem!Thanks to the ticketing system, you keep a clear overview of all problems and user questions.

You log the different problems in the CRM system.Most issues you can fix right away. When you encounter a more complex problem, you don’t hesitate to ask your second line colleagues for help.

You make sure all (security) updates are done on time.There’s always room for improvement in customer support and systems management.

You proactively brainstorm about possible improvements, and you’re not afraid to speak your mind.You know how to work with different IT systems such as Exchange, SQL, ISA, Active Directory, antivirus, anti-spam, back-up, switches, telephony

your profile

Preferably, you have a degree in IT. If you don’t have an IT degree, but you do have a strong interest in this sector, you are definitely also a viable candidate.

Your motto is : teamwork makes the dreamwork. But you can also work well on your own.The Microsoft environment doesn’t have any secrets for you.

You also have some general knowledge of networking software (Windows 10 / server 2012-2016-2019, Cisco, Routing, Switching )You’re great at analyzing problems.

You are très communicative in plusieurs talen! You are fluent in Dutch (C1), French (B2) as well as English (B1)You are always looking to learn more about new technologies and trends.

our offer

You will tackle challenging projects at big and international clients in Belgium. We already have some great references from clients such as Proximus, Telenet, KBC, Colruyt, SD Worx, Johnson & Johnson, European Commission Our inhouse learning & development team makes your growth and development their priority.

You’ll discuss what trainings you should follow and what certificates you should obtain with our learning officer.Our learning & development team also supports you in the long run.

You tell us what your ambitions are, and together with our learning officer you’ll create a career plan.With our well-being program, we strive to focus on your health and mental well-being.

There are tons of initiatives with which we’ll help you to become a motivated and energized team player.We think it’s important for you to get to know all of #teamAUSY.

To help you with this, you’ll be invited to many corporate events.We’ll also offer you an extensive salary package with many tailor-made fringe benefits.

For more information, you can reach out to our recruiters of the Infra Tribe via itjobs.infra

We hope to hear from you soon!

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