Cloud Operations Team Lead
Stylelabs
Brussels, Belgium
10 dagen geleden

The Cloud Operations Team Lead will be responsible for the global deployment of our SaaS solution and providing Level 2 Technical Support to our customers.

You will play an important role in collaborating with the different internal departments such as R&D, Product Management, Implementation team, Customer Care, Infrastructure team and Level 1 Support team globally.

To succeed in this role, you should have demonstrated hands-on experience in Cloud Operations and have a good understanding on IT service management processes and service KPIs-

SLAs. You should have a natural curiosity to gain in-depth expertise on our technology stack. You must be highly organized and able to motivate the other team members to strive for operational excellence.

We will give you the ability to use your skills and expertise in a fast-paced, challenging , and international environment.

You’ll become part of a talented and dedicated team working in a fun and dynamic culture . We nurture the opportunity for career growth into architecture, analysis, project management and development team leadership.

We strive to develop cutting edge technologies that will be used by the world’s best-known companies . We hope you can join us in creating and innovating one of the most user-

friendly content marketing tools on the market.

You must be legally authorized to work in Belgium.

Your responsibilities

  • Maintain, monitor and support technology and customer operational environments
  • Ensure accurate and timely activity and issue updates in ou r ITSM tool
  • Monitor and manage applications, databases, and web servers to proactively predict and prevent impending issues and maintain 24 / 7 / 365 Service Availability
  • Ensure documentation is developed and maintained
  • Building the effectiveness, the productivity and the performance of the team
  • Supporting team members with a focus on personal development
  • Fostering collaboration and building relationships with project / development teams within the business
  • Leading great communication practices inside the team and with other teams they interact with
  • Technologies we work with

  • Kubernetes, Docker, Terraform, Ansible
  • Microsoft Azure Cloud, NET, Web API
  • MongoDB, Redis, ElasticSearch
  • Atlassian Bamboo, Jira, Confluence
  • Qualifications

  • Bachelor’s degree is a must
  • Experience in a SaaS driven environment
  • Experience in Containerization technologies
  • 2+ years of proven track record in Azure Cloud Technologies
  • Certifications and / or proven proficiency in one or more Azure technologies
  • People management experience
  • Skills

  • Excellent written and spoken knowledge of English
  • Excellent customer facing / customer service skills
  • Superior problem solving and troubleshooting skills
  • Ability to work effectively with cross-functional engineering teams and stakeholders located on-site or at other Stylelabs and Sitecore remote locations.
  • Ability to prioritize and manage a number of diverse tasks
  • Strong work ethic, attitude and follow through ability
  • Strong working knowledge of Linux and understanding of Linux-based software stacks
  • Knowledge about NoSQL databases like Redis, ElasticSearch, MongoDB
  • Knowledge about Infrastructure automation frameworks like Ansible, Terraform, ...
  • Knowledge of monitoring technologies
  • Hands-on experience with ITSM tools like Jira Service Desk, Service Now, ...
  • Knowledgeable about on-call management tools like OpsGenie, PagerDuty,
  • Experience with content management systems (CMS), Digital Asset Management (DAM), business process management (BPM) applications is a plus
  • Our interest is sparked if you are

  • Smart and fun to work with
  • Comfortable taking on a multi-functional role
  • Client-focused and service-oriented
  • Creative and entrepreneurial with a can-do’ attitude
  • A big fan of challenges and finding solutions to overcome them
  • Innovative and forward thinking
  • An aficionado of continuous delivery and all things automated
  • Able to work well independently and as part of a team
  • Able to thrive in a fast-paced, deadline-oriented environment
  • Willing to take initiative to understand our business
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