KEY RESPONSIBILITIES : Achieve revenue and KPI targets. Contribute to team goals of Customer Satisfaction, Return Call Rate, Preventive Maintenance Planning & utilization, and service financials.
Ensure on time escalation. Provide local interface to customer. Provide input to improve product reliability and feed back to the BU’s and field service.
Correct use of service reporting tools and any agreed service process. Handling and timely submission of Mobile Service reports, Expenses, Spares Stock management and other Service documentation Impart information of a technical nature to colleagues.
Support Regional Service Manager on demand for all tasks Co-operate with the Technical Assistance Centre Support Team in order to ensure smooth and fast processes and information flow Work closely with Sales team ensure good communication for opportunities & escalations REQUIREMENTS : To be successful in this position, the following experiences are required : Experience in Field Service or related field preferred.
Educated in Mechanical, Electronic or Electrical technology. Preferably Bachelor’s degree or Vocational study. Minimum Class B driving license Ability to carry & move up to 25 kg safely.
Fluency in Dutch & French, good English. Good Computer skills in standard office software- Windows, Microsoft office. Works in a well-organized manner.
Strong communication skills POSITION QUALIFICATIONS Must be a Team Player Ability to plan own work and work unsupervised Fluency in Dutch & English and excellent communication skills Works with integrity and understands compliance requirements Attention to detail Able to use own initiative Ability and willingness to travel Technical Product Knowledge Familiarity with standard IT Tools (Windows, MS Office, Salesforce) Quality : proven ability to drive customer satisfaction Understanding of importance of standardized processes Mindset, demonstrate proactive approach to tasks given