Customer Project Manager
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Customer Project Manager

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Task Description

As Project Manager, your job is situated in the Enterprise Business Unit (EBU), which is in charge of the whole professional market, addressing large companies as well as small and medium sized enterprises.

Within the PSM Unit (Customer Project and Service Management), you will be responsible for managing and coordinating complex client projects, including some international projects for which you might need to align with foreign Proximus affiliates and / or partners.

Your clients will belong to either the Proximus EBU ME (Medium Enterprises) or COR (Corporate Clients) segment. Project budgets can range from € 100.

000 to € 2,5 million. Your client contacts are to be situated mostly at the level of Customer Project Manager and ICT-director.

The projects you will be working on, have a strategic character, are tailor-made, rely on new as well as on existing IT & Telco technologies / subjects, and have a medium to high risk level and visibility.

Business complexity of each of these projects is high (eg. Large interdependency with other products / processes / services at the clients’ side).

Your role & responsibilities :

  • You lead a project team of 5 25 members, composed of consultants and specialists and supported by Account-, Product- and Marketing Managers.
  • You are in direct contact (face to face) with your client, with whom you will be working closely together.

  • You develop, respect and implement detailed and complex project plans and manage the related budgets. You are capable in short term to understand the Proximus’ organization, to gain insight in the Proximus’ business models and in the vision behind the different projects.
  • You identify, manage, minimize and anticipate potential risks throughout the entire project realization process and you report the impact of issues and changes to the project steering committee.
  • Being able to think out of the box will hereby be an asset.

  • During the entire realization phase, you act as main point of contact for the client as well as for the subcontractors.
  • You centralize all relevant information and report on the progress of the project, to both your client and your management.

  • You guarantee the quality of the "deliverables" and make sure that the project planning is respected. You are responsible for the financial results of the project.
  • You support your Sales colleagues when in strategic discussions with the client.
  • Requested competences :

  • You have 6 years of relevant working experience of which at least 4 years in management of Telco and / or IT projects.
  • You have knowledge of project methodologies (certificates are always considered as a plus) and you are highly organized.
  • You have an analytical mindset and a systematical approach when it comes down to solving problems.
  • You are very strong in the follow up of processes and actions.
  • You are dynamic, flexible, and creative.
  • You are a good communicator, capable of influencing others and of building and maintaining a network of contacts around you.
  • And further .

  • Ideally, you have a university degree or equivalent.
  • You have a good knowledge of the Proximus’ products and services or you have the right technical background and interest for being capable of gaining this knowledge in short time.
  • You are trilingual French / Dutch / English.
  • We Offer

    At Proximus you have the possibility to shape your own future and the digital future of our customers. We offer you :

  • Our digital workplace, which assure you a better work-life balance
  • A nice and varied salary package including insurance, a mobility plan of your choice, telecom and other benefits.
  • The opportunity to build your own career and your development thanks to a continuous learning environment and the exhaustive offer of our Proximus Corporate University.
  • To see your list of interests, navigate to the Application Status tab within My Profile Account Warning

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