In this newly created role in our region, the User Adoption Consultant will provide User Adoption services to our customers in the EMEA region.
You’ll apply previous change management experience to lead User Adoption projects, including organisational change management and content customisation services, as well as deliver instructor led training courses.
As part of our Global Education team, you’ll have the opportunity to collaborate with colleagues around the globe, to consult, develop and enhance best practices for a consistent approach for implementing Change Management solutions with our customers.
The successful candidate can be based in Belgium, Netherlands or UK and be fluent in English plus at least one other language (French or German).
The position may require approximately 30% travel both within and outside of Europe.
Partner with customer sponsors and stakeholders to develop leadership, communication, training and reinforcement plans & deliverables through a Kronos implementation
Build trusted relationships with clients and colleagues encouraging the embrace of User Adoption and Change Management services
Perform Education delivery for our customers using corporate developed courseware delivering primarily virtually or on-site as required
Be a key member of the Global User Adoption team, being actively involved in improving business practices and innovating to meet the changing needs of a SaaS environment.
Track and monitor all user adoption projects and engage as necessary to remove road blocks and ensure successful project delivery
Experience and Requirements Candidates will ideally have the following :
Strong background in complex Change projects as a Consultant
Certified Change Management Practitioner is preferable but not essential
Multi lingual to be able to deliver Consulting and instructor led courses in English plus German and / or French a must.
Experience of virtual instructor led course delivery
Ability to thrive in a team environment and work autonomously
A hands-on, engaging and positive attitude to all aspects of the day to day Education operation.
Experience working with the following tools; Adobe Connect, Remote Desktop, Captivate, Camtasia or similar
Must be able to travel, both within and outside of Europe as required.