Job Purpose and Summary
Our European helpdesk is looking for a :
IT Service Desk Analyst Italian / French
Any other language is an asset (English, German, Portuguese, Russian, Danish, Swedish, Norwegian, Finnish, Turkish, Dutch, Spanish)
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us.
You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Provide a single point of contact for all IT related requests
Ensure that requests are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures
Provide first level support to Canon Users for systems, products and services
Own all calls to resolution
Provide statistical information and reports when required
Proactively work to achieve a high level of first time fixes
As IT Service Desk Analyst , you will :
Provide an effective interface between Users and service providers, including logging / documenting Incidents, Problems and Changes
Effectively communicate call progress and ensure all diagnostic information is provided for error resolution and incident analysis
Assist Users in making more effective use of systems, products and services, making initial diagnosis of issues and giving clear and concise advice on known solutions where applicable
Provide clear and concise information on Changes, Known errors, Changes in availability, New Facilities, etc
Maintain accurate log entries of requests with call / resolution & follow up details
Follow agreed procedures and maintain documentation / knowledge base to establish possible solutions to calls
Follow agreed procedures and respond to requests by providing information to enable Users to solve their issues
Promptly allocate unresolved calls as appropriate, by adhering to set escalation procedures
Follow agreed procedures, maintains and reports up to date and accurate inventory information on the organisation’s IT assets and User information.
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it.
We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Educated to High school level
Language (fluent) : Italian / French
1 2 year(s) experience in similar situation
Preferable IT based qualifications (MCP, etc)
Experience and interest in client hardware & software
ITIL certification is an asset
Able to learn new ideas and concepts and respond flexibly to challenges
Able to work in a co-operative, pro-active and flexible way with customers of all levels of seniority
You have the necessary documents and permits to live and work in Belgium.
Our o ffer
An international company in full expansion
A company that focuses on the development of long-term employees (Kyosei) Canon's corporate philosophy)
A challenging function with a lot of responsibility, room for initiative and creativity
You have the opportunity to work regionally, close to home
Canon benefits : Meal vouchers
Long Term Group Disability Cover
20 holidays per year + 12 recuperation days
Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together.
You can expect the exceptional and achieve the exceptional, with the world's best imaging company.
Expect the Exceptional.