IT Service Desk Analyst French/Italian
Canon
België
5 dagen geleden

Job Purpose and Summary

Our European helpdesk is looking for a :

IT Service Desk Analyst Italian / French

Any other language is an asset (English, German, Portuguese, Russian, Danish, Swedish, Norwegian, Finnish, Turkish, Dutch, Spanish)

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us.

You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

Your mission

Provide a single point of contact for all IT related requests

Ensure that requests are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures

Provide first level support to Canon Users for systems, products and services

Own all calls to resolution

Provide statistical information and reports when required

Proactively work to achieve a high level of first time fixes

TASKS :

As IT Service Desk Analyst , you will :

Provide an effective interface between Users and service providers, including logging / documenting Incidents, Problems and Changes

Effectively communicate call progress and ensure all diagnostic information is provided for error resolution and incident analysis

Assist Users in making more effective use of systems, products and services, making initial diagnosis of issues and giving clear and concise advice on known solutions where applicable

Provide clear and concise information on Changes, Known errors, Changes in availability, New Facilities, etc

Maintain accurate log entries of requests with call / resolution & follow up details

Follow agreed procedures and maintain documentation / knowledge base to establish possible solutions to calls

Follow agreed procedures and respond to requests by providing information to enable Users to solve their issues

Promptly allocate unresolved calls as appropriate, by adhering to set escalation procedures

Follow agreed procedures, maintains and reports up to date and accurate inventory information on the organisation’s IT assets and User information.

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it.

We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

Educated to High school level

Language (fluent) : Italian / French

1 2 year(s) experience in similar situation

Preferable IT based qualifications (MCP, etc)

Experience and interest in client hardware & software

ITIL certification is an asset

Able to learn new ideas and concepts and respond flexibly to challenges

Able to work in a co-operative, pro-active and flexible way with customers of all levels of seniority

You have the necessary documents and permits to live and work in Belgium.

  • Communication
  • Personal Effectiveness
  • Inter Personal Skills
  • Our o ffer

    An international company in full expansion

    A company that focuses on the development of long-term employees (Kyosei) Canon's corporate philosophy)

    A challenging function with a lot of responsibility, room for initiative and creativity

    You have the opportunity to work regionally, close to home

    Canon benefits : Meal vouchers

    Pension scheme

    Long Term Group Disability Cover

    20 holidays per year + 12 recuperation days

    Company restaurant

    Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together.

    You can expect the exceptional and achieve the exceptional, with the world's best imaging company.

    Expect the Exceptional.

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