Technical Support Engineer (2 shifts)
Camco Technologies
Leuven, Belgium
13 dagen geleden

Your job description

  • After an internal training period, you will be part of a team responsible for the technical support of our international customers.
  • You work in shifts from Monday to Sunday : 06 : 00-14 : 30 and 13 : 30-22 : 00.
  • You will be responsible for the accurate administrative follow-up of customer inquiries.
  • On a daily basis, you will interact (via email and telephone) with terminal operators, maintenance personnel and technicians worldwide.
  • You will resolve inquiries within the agreed timings and escalate further where needed.
  • You are the first point of contact for customers in case of a defect, outage or problem.
  • You are a good listener who is able to identify customer needs. You feel comfortable further inquiring a customer to clearly identify the issues.
  • If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings.
  • You take ownership of the customer inquiry and strive to come to result-driven solutions.

  • You must obtain a professional manner at all times, remain courteous and strive to deliver excellent customer services.
  • Your profile

  • Genuine interest in ICT / technical support.
  • Excellent knowledge of Dutch and English. Other languages are an asset.
  • Excellent communicator, diplomatic, result-driven, and customer-oriented.
  • Work hours from Monday to Sunday in two shifts : 06 : 00-14 : 30 and 13 : 30-22 : 00.
  • You know how to prioritize, are well-organized and a good planner.
  • Your key skills are : customer-focused, problem-solver, result-driven, focused, communicative, eager to learn.
  • What we offer

  • A challenging job in a high-tech and steadily growing company (100+ employees), with opportunity to further develop your skills.
  • You will be part of a growing international support team (10 people). You will be located at our Leuven / Heverlee office.
  • You will receive a specific training.
  • Permanent contract with competitive salary package.
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