Incident & Request Manager
arvesta
Leuven, Belgium
4 dagen geleden

Function

Arvesta is looking for an Incident & Request Manager in the ICT domain. Curious about what you will be doing? Then definitely read on!

  • You understand business value drivers and bring a service oriented approach to our organization.
  • You lead the organization through major incidents in coordination with business, support teams and suppliers
  • You drive the efficiency and effectiveness of the Incident & Request management process
  • You monitor the effectiveness of these processes and make recommendations for improvement
  • You produce management information, including KPIs and reports
  • You drive, develop, manage and maintain the major incident process and associated procedures
  • You ensure that all internal and external teams follow the incident management process for every incident
  • As Arvesta is growing into neighboring countries as the Netherlands and France, a good working relationship with country stakeholders will be necessary
  • We're looking for...

  • You have a Bachelor’s or Master’s degree in computer science, information systems, applied economics or related fields.
  • Equivalent work experience? Let’s hear from you!

  • You understand business value drivers and bring a service oriented approach to our organization.
  • You have an analytical mindset you quickly assess situations & are a real goalgetter
  • You have strong communication skills - steering a diverse group of internal and external suppliers in solving or mitigating incidents according to our SLO’s is a piece of cake for you
  • You’re able to find and combine relevant frameworks with notions of : IT Governance, Service Management (ITIL) and Project Management
  • You are flexible and tackle every incident like a real problem solver
  • Teamplayer? Yes! Furthermore, you are able to acquire, contribute to and share your knowledge and experience
  • What do we offer you?

    Working at Arvesta? That is working for the largest full-service partner of the Belgian farmer and horticulturalist! And our Experts in the Field are proud of that.

    Prepare yourself for :

    Wow, is Arvesta in the paper again now?" That's right, because we are a solid and innovative working environment that is constantly working on new sustainable developments.

  • We love our experts in the field. Ongoing professional training and talent development are therefore top priorities.
  • An afternoon stroll around Abdij van Park? Or a coffee in one of our cosy coffee corners in our renovated building? It is all possible! By the way, did you know that thanks to our new way of working policy you can opt for a regime where you work partly from home and partly at the office? Best of both worlds!
  • Finally, you can enjoy an attractive salary and numerous benefits such as hospitalization and group insurance, meal vouchers, 32 days of leave ...
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