Customer Service Representative
Becton Dickinson
Grootendriesch, Oost-Vlaanderen, Belgium
6 dagen geleden

Job Description Summary

Role :

As part of a dynamic team you will be responsible for managing customer inquiries and developing strong customer relations with internal and external customers.

Responsibilities :

  • First point of contact for customers : answering calls and written inquiries, provide information concerning orders, products, and deliveries, focused on several product ranges.
  • Monitoring of backorder situations with a certain complexity
  • Handling service claims : logging and follow up of customer claims
  • Support on the daily tasks of our Customer Care Department (creation of credit notes, returns and replacements) and manage internal stakeholder management
  • Supporting our project team on daily inquiries such as checking stock availability, order status and logistic inquiries
  • Supporting Order Entry team and Master Data team by handling and responding the created tickets of both teams.
  • guiding our Sales teams with knowledge sharing, always with a solution driven approach.
  • Qualifications :

    Our ideal candidate matches the following profile :

  • A bachelor’s degree of equivalent in experience
  • You have a customer focused approach with excellent commercial and problem-solving skills
  • Knowledge of Dutch, French and English (orally and writing)
  • Enjoying a variety of operational tasks
  • Prior experience in a Customer Care function is a must
  • Actively supporting process improvement opportunities which result in efficiency
  • Offer :

  • A varied function with international contacts within a company with an important social contribution
  • Opportunity to work for a company who has a daily impact on our patients life and be an active ambassador in the world of MedTech
  • An informal working atmosphere, dynamic corporate culture and an environment that lets you grow and develop
  • An attractive remuneration package
  • Primary Work Location

    BEL Erembodegem - Dorp 86

    Work Shift

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