Floor Manager, adidas Factory Outlet, Messancy
Adidas
Messancy, WLX, BE
6 dagen geleden

PURPOSE AND IMPACT ON ORGANISATION

Contributes to store profitability by :

  • Ensuring KPIs for a defined area within a store are met or exceeded
  • Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience
  • Supervising and coaching team within a defined area of responsibility
  • KEY RESPONSIBILTIES

  • Allocates resources and organizes processes within his / her area of responsibility to drive efficiency and productivity in a variety of situations
  • Has a working knowledge of the Retail KPIs and makes commercial decisions within his / her area of responsibility
  • Tracks performance data for his / her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
  • Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
  • Actively supervises and coordinates his / her team to ensure all customers receive service
  • Understands customer expectations and coaches his / her team to meet or exceed them at all times
  • Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his / her area of responsibility
  • Guides and trains all team members within his / her area of responsibility on basic core and seasonal product knowledge
  • Creates an appealing, easy-to-shop environment for customers by coordinating his / her team to consistently execute visual merchandising and housekeeping standards in his / her area of responsibility
  • Maintains a safe shopping and working environment by ensuring store s policies and procedures are complied with in his / her area of responsibility
  • Ensures the product offer available to customers is maximized in his / her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
  • Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
  • Minimizes loss by implementing, monitoring and tracking all loss prevention procedures
  • Supports the recruitment, onboarding, training and development of the store team
  • Coaches, motivates and inspires individuals within his / her area of responsibility to maximize their performance
  • Actively collaborates and shares best practices to drive store team performance
  • Communicates a desire to learn and seizes all available opportunities to drive his / her development and increase performance
  • Customers
  • Peers and Supervisor
  • KNOWLEDGE, CAPABILITIES AND EXPERIENCE

  • Stepping into Management Competencies
  • MINIMUM QUALIFICATIONS

  • Minimum 12 months work experience in a sports / fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, as well as with first supervisor experience
  • Intermediate numeracy and literacy and advanced verbal communication skills
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