Maintenance Pre- Billing Administrator
5 dagen geleden


The Maintenance Pre Billing Administrator is accountable to process the invoicing and billing of the maintenance (callouts, service repairs and contracts) and to send them to customers.

He is accountable to daily process the callouts and Service Repair jobs from the moment they are fully back-reported (Supervisor Responsibility) until they are fully invoiced and billed.

He is accountable to daily process the contract invoices according to the billing terms.


As Pre Billing Administrator you will

Process all potentially billable callouts and service repairs and applying the contractual agreement and KONE pricing strategy.

Obtain retrieve and include print and send all the required documents and generate Billing blocks list for Call-outs and Service repairs and follow-up

Input and generate status of reserve fund for customers and calculate escalation for non-standard hourly rate and coordinate system input

Accountable of stopping and releasing invoices in case of specific salesperson instructions and according billing schedules.

Generate Billing blocks list for contract invoicing and Communicate stopped invoices to Sales Manager on a periodic base for review.

Cancel invoices or create credit notes in case of contract modifications or cancellations as informed by Maintenance Contract Administrator.

Generate progress statement as required by the customer, coordinate the billing and escalate contract price

Customer Invoicing Complaints Management

You will also be

Responsible to proceed the customer complaints related to invoicing according to Supervisor or Sales person instructions :

  • For contracts related complaints : the Salesperson is accountable to contact the customer and solve the problem
  • For callouts and Service Repairs related complaints : the Supervisor is accountable to contact the customer and solve the problem
  • Accountable to cancel invoices, create credit notes and send them to customers according to instructions from Sales Person or Maintenance Supervisor


    Degree in finance or office admin or equivalent by experience

    Minimum 2 -3 years’ experience in billing and invoicing position

    Good experience in client relationship building with major clients in an invoicing department ( calls, mails etc.)

    Strong service mindset and

    Knowledge of excel and SAP is an asset.

    Trilingual FR / EN / Dutch

    At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.

    Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice.

    We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

    In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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