Within the Executive Management Division (EM), the Information, Communication and Technology Management (ICTM) Directorate is responsible for enabling the implementation and support of quality ICT Systems and Services at NATO Headquarters (HQ).
The Business Relationship Management (BRM) Section is composed of the Business Analysis Unit, the Customer Support Unit and of the ICTM Budget Management Unit.
BRM ensures that all incoming requests for new ICT services and new business requirements are validated and delivered according to agreed SLA standards and requirements set in projects.
The incumbent will be part of the Business Analysis Unit and will serve as the contact point of liaison between the business and technology by :
understanding the business mission, operating environment, stakeholders, organisation, rules and regulations;
working to analyse business requirements and match them with potential IT solutions;
facilitating Business Processes Re-engineering (BPR) projects through the implementation of industry best practices;
providing expertise, and producing requirements for any new technology applications;
helping technical analysts and development teams to understand and implement requirements;
contributing to the development of a change management, training, and testing plan to facilitate the adoption of solutions and new processes.
QUALIFICATIONS AND EXPERIENCE
The incumbent must :
possess a university degree, or equivalent qualification, in information systems, business administration, or a related field;
have a minimum of 3 years’ experience working on business analysis;
have experience working as member of a project team;
have experience in or good understanding of IT change management projects;
possess excellent communication and active listening skills;
have a strong knowledge of business modeling and functional analysis methods (processes and information modeling, use case design, application flow charts, data flows diagram, etc.);
have a thorough understanding of IT technology and the ability to conduct technology watch activities;
possess the following minimum levels of NATO’s official languages (English / French) : V ( Advanced ) in one; III ( Intermediate ) in the other.
The following would be considered an advantage :
professional certification in Project and / or Programme Management;
knowledge of IT industry defined frameworks (e.g. BPMN, Prince2);
good knowledge of or experience in public procurement procedures;
experience in an international or multicultural environment;
experience within a national or international public administration;
an Advanced Level V in English language.
Identify organisational strengths and weaknesses and recommend areas of improvement. Understand and document current As Is business processes and information models.
Recommend and facilitate the business change process to meet business needs by identifying, assessing and documenting business requirements, recommending business priorities and advising internal clients?
on options, risks and costs vs. benefits of various solutions. Understand and be familiar with industry best practices in terms of technology solutions.
Be able to identify the root cause of problems, develop gap analyses and define the To Be vision and future state processes that are in line with business objectives and strategy, including gaining buy-in from the appropriate level of management.
Prepare documentation relevant to Calls for Bid, coordinate the operational and Procurement Units during bidding process, and participate in the bid evaluation process.
Prepare business cases and project cost justification. Participate in the design or review of the business case during the project execution to ensure that the foreseen benefits will be delivered within time and budget.
Assist internal clients in preparing test scenarios. Explain / demonstrate business requirements to the technology team or the supplier.
Ensure that requirements documentation can be easily translated into test and training plans.
Develop strong working relationships and trust with the business teams. Take ownership of business related issues and serve as a liaison between technology, functional counterparts, vendors and the business.
Be able to anticipate business future needs. Communicate difficult / sensitive information tactfully. Manage end-user expectations effectively.
Act as facilitator in team and client meetings. Deliver informative, well-organised presentations. Prepare the relevant documentation and participate in the presentation of business cases to the Budget Committee when funding is required.
Conduct research to determine if solutions to business requirements currently exist within or outside the business (e.
g. market surveys), and if not, whether new solutions are feasible. Share and leverage successful products, processes and best practices across the technology teams.
Assist in evaluating knowledge-sharing tools and making recommendations for technology standard approaches / tools. Refine and enhance technology methodologies, tools and / or standards.
Conduct interviews, process design workshops and process and information mapping sessions to understand the business needs and help develop solutions.
Facilitate the implementation of change (technology and / or business) through training sessions, demos, and the development of appropriate documentation.
Contribute input to the people management side of change management strategies to transition to new processes. Act as lead Business Analyst and oversee activities of more junior staff members Facilitate team interactions through sound and inclusive management principles.
Perform any other related duty as assigned.
The incumbent reports to the Head, Business Relationship Management. He / she will interact with other members of ICTM, including other analysts, project manager(s), Technical Analysts, and the NATO Communications and Information Agency (NCIA) supplying the overall NATO HQ ICT infrastructure.
Furthermore, the post interacts on a daily basis with internal customers (NATO HQ and possibly NATO-wide) as well as Budget Planning and Analysis and Procurement units and external vendors.
Direct reports : N / a
Indirect reports : N / a.
The incumbent must demonstrate :
Achievement : Works to meet standards;
Analytical Thinking : Sees basic relationships;
Clarity and Accuracy : Checks own work;
Conceptual Thinking : Sees patterns based on life / work experience;
Customer Service Orientation : Takes personal responsibility for correcting problems;
Empathy : Reads non-verbal cues and understands meanings;
Impact and Influence : Takes multiple actions to persuade;
Initiative : Is decisive in a time-sensitive situation;
Teamwork : Co-operates.