We are looking for a Service Delivery Coordinator to join one of our client.
Summary objective of the job
You support the service delivery manager as a more technical coordinator.
You actively contribute to migration and service transition projects.
You facilitate releases and follow-up on incidents and changes. You monitor and report the performance of the service levels and in case of crisis you are responsible for the communication, facilitation and coordination.
You will contribute to the management of the internal database systems to accurately reflect service, system and vendor records.
You will coordinate functional interactions to support implementations of projects.
You will need to acquire a comprehensive understanding of the product and service offerings.
Effective candidates must be willing to take initiative and learn continuously with minimal direction.
You will create knowledge documentation for support cadences to establish managed services.
You will work on innovative ways to streamline templates, processes, and tools.
Profil : Qualifications
You communicate in a concise but kind way, have good social skills
You are pro-active and have a problem solving mindset
You are able to perform well under pressure
You value the team’s success more than you value your personal achievements
You are able to navigate and negotiate through challenges
We are looking for high energy, creative, flexible, patient, self-starters who are willing to work at a dynamic pace
You have at least 5 years of experience in IT (software development, service desk, servers, DBs, protocols) with minimum 2 years in ITSM
You have at least 1 year of experience in application management and / or support of guidelines
You have some experience or good knowledge of Cloud solutions and connectivity (Azure, AWS)
You have an understanding of ITIL V3 Foundations and Agile methodology
Software : MS Office, any knowledge about ServiceNow, Jira, DevOps, SharePoint
Languages : full professional proficiency in English and Dutch with good understanding of French
Ce poste est ouvert, à compétences égales, aux personnes en situation de handicap.