Service delivery coordinator H/F
Klanik
Bruxelles
23 uur geleden

We are looking for a Service Delivery Coordinator to join one of our client.

Summary objective of the job

  • You support the service delivery manager as a more technical coordinator.
  • You actively contribute to migration and service transition projects.
  • You facilitate releases and follow-up on incidents and changes. You monitor and report the performance of the service levels and in case of crisis you are responsible for the communication, facilitation and coordination.
  • You will contribute to the management of the internal database systems to accurately reflect service, system and vendor records.
  • You will coordinate functional interactions to support implementations of projects.
  • You will need to acquire a comprehensive understanding of the product and service offerings.
  • Effective candidates must be willing to take initiative and learn continuously with minimal direction.
  • You will create knowledge documentation for support cadences to establish managed services.
  • You will work on innovative ways to streamline templates, processes, and tools.
  • Profil : Qualifications

    Qualifications

  • You communicate in a concise but kind way, have good social skills
  • You are pro-active and have a problem solving mindset
  • You are able to perform well under pressure
  • You value the team’s success more than you value your personal achievements
  • You are able to navigate and negotiate through challenges
  • We are looking for high energy, creative, flexible, patient, self-starters who are willing to work at a dynamic pace
  • You have at least 5 years of experience in IT (software development, service desk, servers, DBs, protocols) with minimum 2 years in ITSM
  • You have at least 1 year of experience in application management and / or support of guidelines
  • You have some experience or good knowledge of Cloud solutions and connectivity (Azure, AWS)
  • You have an understanding of ITIL V3 Foundations and Agile methodology
  • Software : MS Office, any knowledge about ServiceNow, Jira, DevOps, SharePoint
  • Languages : full professional proficiency in English and Dutch with good understanding of French
  • Ce poste est ouvert, à compétences égales, aux personnes en situation de handicap.

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