Customer Journey Expert for New CRM - Salesforce
Brussels, 100% fixed contract
We redefine banking. How about you?
There has never been a more interesting time to work at ING. We’re on a journey that is centered around our customers, powered by technology and driven by smart, determined people.
All working to empower our customers to stay a step ahead in life and in business. Something we are very proud of and something we want you to be a part of!
Want to work for a bank that values honesty, integrity and responsibility? Are sustainability, caring for others and thinking ahead part of your DNA?
Do you want to make the difference for our customers via our ? If so, then read on. Because ING might very well be your next employer.
it will also bring added value to our customers as you will deliver faster and in a more efficient way. Delivering in an incremental way will bring you a good and rapid vision on what you deliver within your squad / team.
For this you will work in a multidisciplinary squad / team which will bring you a lot of development opportunities, sharing with close colleagues with different expertise.
Your role & work environment
As a Customer Journey Expert (CJE, knowing that our customers are our employees) you will help create the right journeys for our bankers when using our different internal channels.
Starting from a profound understanding of how our customers and employees interact, you will continuously optimize our communication channels while also ensuring our bankers have the right information and insights to create that ideal, first-
time-right customer experience.
Armed with insights into what the employees look for, how they are organized and work and what they expect, you will design and construct employee journeys that ensure the best possible experience for our users from beginning to end.
Business analysis will be your main priority. You will directly contribute to the development and elaboration of the internal tooling, of which New CRM (Salesforce) plays an important role.
You will make sure it is integrated in the entire ING landscape and tooling.
You will translate the described journeys into clear user stories. According to these user stories, a next step can be to learn how to configure Salesforce, using best practices.
Knowledge of the Salesforce tool is a nice-to-have.
Your key responsibilities
WHAT will you do
HOW will you do it
We are looking for :
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and proactive to be always a step ahead .
In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment .
You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions.
We offer you
A challenging position in a bank that empowers people to develop their skills along with an exciting challenge for people with true entrepreneurial spirit.