ITSM Solutions Expert
J&C Associates Ltd
Brussels, Belgium
23 uur geleden
source : OnlyEngineerJobs

This is a genuinely fantastic opportunity to work for one of the most prestigious EU Institutions in Brussels, Belgium.We are on the lookout for an exceptional ITSM Solutions Expert with at least 12 years of experience, plus a Bachelor's degree*Note* Working from home will be likely be required initially.

However, You would be expected to work full time on-site after the travel restrictions are lifted.DescriptionEnhance support team and process maturityRefine the Incident, Request, Knowledge and Event Management process Major Incident Coordination and interface between client, business and support staffHarmonize implemented ITSM solutions (Ivanti Service Manager,4me, Client Service Manager) Continual Service Improvement Technical guidance including solution finding for highly complicated issuesValidation of business cases and / or maturity assessment studiesAnalysis, definition and / or validation of : Enterprise ArchitectureBusiness requirements and business processesDevelopment and operational processesSystem ArchitecturesReporting QualificationsMaster Degree in IT or related field with a minimum of 12 years of professional IT experienceMinimum 12 years in the Architecture, development and validation of ITSM solutionsMinimum 7 years of experience with ITIL v2 and V3 is requiredMinimum 7 years of experience with Project Management techniques and toolsITIL V3 Expert Certification is requiredThe Consultant should also be ideally Certified in an ITSM product following ITIL v3 processesExperience with Prince2 or PMI principles is highly desirable.

Excellent written and spoken English is required. Knowledge of French would be considered as strong asset.If this sounds of interest, then please get in touch ASAP so we can talk about the role and your experience.

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