Operation & Implementation Manager
Elia Group
Brussels, BE
16 uur geleden

Function

As part of the Sales Operations Team, you will be responsible for identifying ways to improve IT processes and tools, primarily with regard to metering.

These projects are intended to secure the team's operational excellence, step up the digitalisation of our departments and data made available to our internal and external stakeholders, and ensure the efficient monitoring of meters by technical teams.

More specifically, your tasks and responsibilities will be as follows :

  • You will use specific software to catalogue and analyse all ad-hoc and recurring needs (short, medium and long term) concerning the acquisition and validation of measurement and metering data.
  • You will use specific software to deal with operational tasks linked to the acquisition and validation of measurement and metering data.
  • You will discuss suggestions for improvement with the relevant teams.

  • You will acquire the extensive expertise needed to be able to respond to all questions on metering and smart metering (whether they relate to past, current or future situations).
  • You will work with the parties concerned to compile descriptions of the improvements needed to optimise operations, which you will then pass on to the relevant Business Product Owner (customers, technical teams, Digital & Data Product Managers, IT, etc.).
  • During project implementation, you will act as key user and will cooperate with the Digital & Data Product Managers and Business Product Owner.
  • Within a project, you will organise and perform user acceptance testing (UAT) on the various software used by Metering prior to its release.
  • You will modify implementation processes and procedures to ensure that they are usable. You will guide the transition and organise training sessions for the operational teams.

    You will ensure that the operational teams properly adopt all changes and as such will serve as Change Agent.

  • As the team's SPOC, you will contribute to various interdisciplinary projects where Metering's input is vital.
  • Your Profile

  • You hold a degree in a technical field (civil / industrial engineering or Master's degree in a scientific discipline).
  • You are willing to take on responsibility and are flexible and customer-oriented.
  • You have good analytical skills. You can work independently, methodically and efficiently, while complying with the procedures in force.
  • You are an effective communicator and enjoy rolling out projects from start to finish.
  • You work well in multidisciplinary teams and have a sense of initiative.
  • You are fluent in both spoken and written French and Dutch and have a good command of English.
  • You are a proficient user of MS Office and can quickly get to
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