Watch Analyst
Clarivate
Belgium - Antwerp
4 dagen geleden

Clarivate™ is a global leader in providing trusted information and insights to accelerate the pace of innovation. We offer subscription and technology-based solutions coupled with deep domain expertise that cover the entire lifecycle of innovation from foundational research and ideas to protection and commercialization.

Today, we’re setting a trail-blazing course to help customers turn bold ideas into life-changing inventions. Our portfolio consists of some of the world’s most trusted information brands, including the Web of Science™, Cortellis™, Derwent™, CompuMark™, MarkMonitor™ and Techstreet™.

We employ 5,500 colleagues in more than 40 countries.

Clarivate is a public company. We are listed on the New York Stock Exchange under the ticker NYSE : CCC.

At Clarivate, we believe human ingenuity can transform the world and improve our future. That’s why we harness our global reach, curate our content, and invest in best-in-class technology and people.

Join the team that is improving the way the world creates, protects, and advances innovation.

Provides customer service support by answering promptly incoming phone calls and emails to handle inquiries regarding CompuMark Watch products and services.

Responsible for Watch portfolio maintenance, makes sure that orders are entered, updated and canceled as requested by customers, and invoiced timely and correctly.

Responsible for conducting trademark monitoring and analysis on specialized databases and other sources as necessary to produce quality Watch reports for CompuMark clients.

Responsible for finding and reporting valuable, relevant information which aids in the client’s decision-making process regarding trademark protection against infringement.

Responsibilities :

Provides customer service support through the following means :

  • Answers clients’ inquiries regarding CompuMark Watch products and services via written communication, in person, or over the phone.
  • Answers internal questions regarding trademark Watch products and services to colleagues via written communication, in person, or over the phone.
  • Follows through on client inquiries with the appropriate Team Leader, Manager and / or other appropriate department / team member.
  • Manages daily production, including completing all assigned trademark Watch tasks according to expected delivery time frame.
  • Makes sure that qualitative Watch reports are produced for CompuMark clients :

  • Analyzes Watch requests and develops an effective Watch strategy based on trademark, international classifications, market, as well as product scope.
  • Analyzes data retrieved and selects the most pertinent references for inclusion on trademark Watch reports for delivery to customers.
  • Works with mentors to ensure Watch approach results in high quality trademark research reports.
  • Provides internal feedback and recommendations to management on opportunities to improve quality or processes.
  • Completes assignments in a timely manner according to the turnaround schedule promised to the customer or internal deadline.
  • Assures accurate maintenance of clients’ Watch portfolios :

  • Reviews work order criteria to ensure accuracy. Ensures Watch orders are being entered, updated or canceled within the timeframe promised to the client or internal deadline.
  • Reviews order and customer settings to ensure the correct delivery and renewal of the Watch reports.
  • Processes Watch invoices and credit notes as needed, making sure that price, as well as product and delivery details are accurate.
  • Successfully completes applicable training to learn all job-relevant systems and information, which may include : Trademark Fundamentals, Hit Selection, Query Strategy, Introduction to OPSi, Introduction to Products, Overview of the Customers, Watch Administration, or other specialized database / product training.

    Maintains an active understanding of the intellectual property (IP) industry, and grows knowledge of relevant technologies / services / industry events to improve personal skills and gain a better understanding of customer needs.

    Performs additional duties as required.

    Required Skills and Experience :

  • 6 months -1 year experience in a business / customer focused environment.
  • Must possess analytical & problem solving skills and a high attention to detail.
  • Strong evaluative skills, critical thinking, and good judgment
  • Ability to multi-task and balance priorities and shifting deadlines.
  • Strong communication (oral and written), organizational and interpersonal skills.
  • Knowledge of Microsoft Office products (Word, Excel, Outlook & Internet).
  • Ability to work independently as well as within a team.
  • Experience with communicating directly with customers
  • Fluent in English and at least one other language (by preference Italian or French)
  • Additional languages will be considered an advantage (particularly Dutch, Spanish and German.
  • Certification / Education :

    Bachelor’s Degree (Post Graduate) or equivalent work experience required.

    Behavioral Competencies :

  • Positive, energetic approach
  • Focusing on Customers
  • Driving Results
  • Bias toward helpful action
  • It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

    In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

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