Service Segment Manager Healthcare
Barco
Kortrijk, BE
1 dag geleden

Barco designs technology

that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences.

Our focus is on three core markets : Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions).

With a team of over 3,300 employees, located all around the globe, we realized sales of 770.01 million euro in 2020.

As Service Segment Manager you will be responsible for the long term Service effectiveness of your business unit, accounts and / or region.

Your main goal is to achieve maximalisation of Service revenue and customer experience. You are accountable for having attractive and successful Service offerings in place and the development of new Service delivery solutions.

You will ensure an active follow-up of major Service partners and / or service requests of major accounts.

Key Responsibilities

  • You develop and implement the Services strategy for the Healthcare business unit in the EMEA region
  • You collaborate with stakeholders in sales, services, marketing and division to make sure that attractive and successful EPO offers are implemented
  • You take initiative to design and implement Service delivery solutions (eg local repair centers, spare parts warehouse, new processes.
  • that will increase the customer experience and / or Service revenue
  • In close collaboration with sales and services, you ensure active service key account management of major service partners and / or major accounts
  • You oversee major escalations for the Healthcare business unit in the EMEA region
  • You define improvement programs to reduce / optimize the overall service cost and operations
  • You drive innovation initiatives that will transform the services digital and sustainable
  • You develop and implement various KPI’s to ensure performance to customer expectations, develops key competences and skills of the broader Service organisation
  • Your profile

  • You have obtained a Bachelor's or Master's degree
  • You have 5 years of proven services -, key account experience in related industry / technology
  • You have strong project Management skills and a good technical basis
  • You have commercial feeling and financial insight
  • You demonstrate excellent business development and reporting skills
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